[Rematch] Start finding match and it says network error, try to retry login, success, then same error

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Sergei
1 year ago In Rematch
Start finding match and it says network error, try to retry login, success, then same error

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand you're experiencing a "network error" while trying to find a match in Rematch. Let's take a moment to troubleshoot this together.

1. Check Your Internet Connection: First, please confirm that your internet connection is stable. You can do this by trying to visit a few different websites or streaming a video. If they load without issue, your connection should be fine.

2. Clear Browser Cache: Sometimes cached data can cause problems. Here’s how to clear the cache in WebKit:
- Open your browser.
- Go to settings (often found in the top right corner).
- Look for ‘Privacy’ or ‘Security’ settings.
- Find and select the option to clear browsing data or cache.

3. Disable Extensions: Any active browser extensions could interfere with the app. Please try disabling them temporarily.
- Go to your browser settings and find the extensions section.
- Disable all extensions – you can re-enable them later.

4. Try a Different Browser: If the issue persists, try accessing Rematch from a different web browser (like Chrome or Firefox) to see if that resolves the issue.

5. Account and Server: If you still experience issues, it could help to check if there are any known outages on the server side. You can reach out to Rematch support at [email protected] for confirmation on that.

Let me know how it goes, or if any of these steps have resolved your issue. If it’s still not working, we can explore further options together!

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