Hi! I see you’re a WeatherPro premium subscriber but aren’t seeing the radar maps. Let’s get this sorted out together.

First, to make sure I cover the basics:
1. Are you logged into the WeatherPro app with the Apple ID or account that holds your premium subscription? Sometimes, the app doesn’t recognize the subscription if it’s tied to another account or Apple ID.
2. Have you tried closing and reopening the app, or reinstalling it from the App Store to ensure you have the latest version? There have been past reports where radar maps appeared missing until a fresh update or reinstall was done.

If those are good, here’s a step-by-step you can try on your macOS 10.15.7:

1. Check Subscription Status: Open the app, go to the settings or subscription section, and confirm premium is active and shown as valid.
2. Force Close App: Press Cmd + Q or right-click the app icon and choose Quit, then relaunch WeatherPro.
3. Update/Reinstall: Although you mentioned premium, the radar missing issue in some cases was fixed by updating the app from the Mac App Store or reinstalling to refresh maps.
4. Clear Cache/Data: If possible in the app settings, try clearing cached data related to the radar maps to force a fresh download.
5. Internet Connection: Make sure you have a stable internet connection because radar maps rely on real-time data fetching.

If after these steps the radar maps still don’t show, it might be related to the subscription being active on a different device or an account validation issue. You can try restoring purchases within the app if that option exists.

Lastly, if it is still unresolved, I recommend contacting WeatherPro’s dedicated support at [email protected] for account-specific help.

Would you like me to guide you through any of these steps, or do you know if the subscription is showing as active right now?

On IPad the app doesn’t see my subscription…I paid for it on February 21st.

Thanks for the additional info about your iPad not recognizing your WeatherPro premium subscription purchased on February 21st. That helps a lot.

Normally, subscription issues between devices happen because the app needs to refresh or "restore" your purchase info. Here is what I recommend you try on your iPad:

1. Open WeatherPro on your iPad.
2. Look for a "Restore Purchases" button or link in the app's settings or subscription section. This tells the app to check with the App Store and sync your paid subscription.
3. If you don’t see the option, try logging out of your WeatherPro account if logged in, then log back in. That can sometimes refresh the connection.
4. Double-check your Apple ID (the one signed into the App Store on your iPad) is the same one you used for buying the subscription.
5. If you tried that and it still doesn’t work, close and reopen the app, or reinstall it, then try restoring purchases again.

There was a mention in the WeatherPro user forums and Facebook groups recently about a temporary issue with missing restore buttons that they were working to fix7. So if the restore option isn’t appearing yet, checking for app updates in the App Store might help too.

To sum up: restoring purchases on your iPad app is the key step here to sync your subscription.

Would you like me to guide you through the process of restoring purchases on your iPad? Or do you want to check if the app shows any restore option already?

Steps to verify WeatherPro app purchase on Apple ID

Great question! To verify your WeatherPro app purchase on your Apple ID using your iPad or Mac, you’ll want to check your purchase history with Apple. Here are the steps for your device running macOS 10.15.7 and also applicable for iPad:

1. Open the App Store on your device.
2. On Mac: Click your name or profile picture at the bottom left of the sidebar. On iPad: Tap your profile icon at the top right.
3. Select “View Information” or “Account Settings.” You might have to sign in with your Apple ID password.
4. Scroll down to find Purchase History and click or tap it.
5. Look for your WeatherPro subscription or purchase dated February 21st or around that time. It should appear as a line item showing the purchase and status.

This confirms your purchase went through Apple properly. If WeatherPro is missing here, the subscription may not be linked to the Apple ID currently signed in on the device.

Additionally, to check your subscriptions specifically, you can:
- On iPad, go to Settings > [your name] > Subscriptions, and look for WeatherPro in the list with an active status.
- On Mac, under your Apple ID in System Preferences or App Store, there should be a Subscriptions section to review active ones.

If your subscription is listed and active but WeatherPro still doesn’t recognize it, restoring purchases inside the app is the next step.

If you want, I can guide you through these steps or help with restoring your purchase in the app itself. How would you like to proceed?

Here is an official Apple support guide on viewing purchase history for your reference: View your purchase history - Apple Support