Hi there! I understand you're in Mexico, and when trying to purchase vinyls in the EQUALS app, it says they're unavailable in your region. You’ve also reinstalled the app and confirmed your App Store region is set correctly, which is great troubleshooting so far.

To help narrow this down for you, could you tell me:
- Are all vinyls unavailable, or only specific ones or artists?
- Is your Apple ID set to Mexico in your App Store settings?
- Have you checked if you're logged into your EQUALS account with the same region info?

Sometimes, even if the App Store region is set to Mexico, there can be additional content restrictions or licensing that restrict availability of certain items such as music vinyls in specific regions.

Here’s a step-by-step approach we can try next:

1. Double-check your Apple ID region:
- On your iPhone, go to Settings > [your name] > Media & Purchases > View Account.
- Tap Country/Region and confirm it’s set to Mexico.
- If it’s not, update it accordingly.

2. Sign out and back in to the EQUALS app:
- Log out from your EQUALS app account.
- Force close the app, reopen it, and sign back in.

3. Review any VPN or location services:
- If you have a VPN active, turn it off, as this may confuse the app’s region detection.
- Ensure location services are enabled for the app: Settings > Privacy > Location Services.

4. Check with EQUALS support or official announcements:
- Sometimes, certain content (like vinyls) may be region-locked due to licensing or distribution restrictions.
- You might want to reach out directly to [email protected] if the issue persists for more region-specific help.

If these steps don’t resolve it, I can help escalate or explore other options. Could you please confirm your Apple ID country and if you have VPNs enabled or disabled now?

Would you like me to assist you further with these steps?

I already have done everything of that and the problem is still there, I can’t but any vinyls

Thanks for confirming you’ve done the common fixes already. Since you’re still unable to purchase vinyls on the EQUALS app in Mexico despite reinstalling, region settings, and no VPN active, it looks like this might be related to content availability or a regional restriction issue.

I did a quick look around and found similar reports from users mentioning that vinyl purchases are sometimes unavailable in certain regions due to licensing or platform limitations. For example, some users have noted the app showing “unavailable in my region” errors for vinyls despite being able to use other features normally8.

Here’s what I suggest next:

1. Confirm if vinyl sales are officially supported in Mexico:
Sometimes the app rolls out vinyl purchasing feature only in select countries due to distribution agreements. Checking directly with EQUALS support can clarify if Mexico is currently supported.

2. Report the issue to EQUALS support:
Please send an email to [email protected] describing this regional restriction issue. Provide your account details and mention you’ve already verified App Store region and reinstalled the app. They may have insight into whether this is a temporary or ongoing limitation.

3. Check for app updates and news:
Keep the app updated, and check EQUALS’ official channels for any info about vinyl availability expanding or known bugs affecting regional purchases.

Unfortunately, if the problem stems from licensing or region-locking on their side, it’s not something that can be fixed just on your device for now.

Would you like me to help you draft a support email or assist with anything else while you reach out to their team?