Hi there! I understand that when you log in to the Oportun app, you’re seeing blue rectangles where there should be words. That definitely sounds like a display issue.

To get us started, can you tell me a bit more?
- Are you using the Oportun web app on your WebKit browser on Windows 10?
- Does this happen every time you log in, or just occasionally?
- Have you tried refreshing the page or clearing your browser cache already?
- Are other elements on the page showing correctly except for the text?

Once I have a better picture, I can guide you through some steps to fix this. Usually, this kind of problem can be related to corrupted cache data or a rendering issue in the browser.

In the meantime, here are a few simple troubleshooting steps you can try:

1. Clear Browser Cache/History:
- On your WebKit browser, go to settings and find the option to clear browsing data.
- Clear cache and cookies, then restart the browser and log in again.

2. Try a Different Browser:
- Sometimes a display issue can be browser-specific. If possible, try logging in using another browser like Chrome or Edge to see if it works correctly there.

3. Check for Browser Updates:
- Make sure your WebKit browser and Windows 10 are fully updated since outdated software can cause rendering issues.

4. Disable Browser Extensions:
- Sometimes extensions interfere with page rendering, so disable any active extensions temporarily and refresh the app.

If you’ve already tried some of these, just let me know which ones and we can move to more advanced solutions, like verifying account issues or looking into the app’s server status.

Are you comfortable trying these steps? I’m here to help you through them!

the main menu shows fine and i have used chrome and microsoft edge its the information that is blue retangles and its directly online to app windows 11 my other pages work fine just this site does it

Thanks for the extra details! Since you’ve tried different browsers (Chrome and Edge) on Windows 11 and the main menu displays fine, but the textual information shows as blue rectangles specifically on that site, it suggests this might be a rendering or font-related issue unique to that app’s webpage.

Here’s what I recommend trying next:

1. Check Browser Zoom and Font Settings:
Sometimes unusual zoom or font scaling can cause text to render oddly. Try resetting your zoom to 100% (Ctrl+0) and verify font settings are default.

2. Clear Font Cache on Windows 11:
Corrupted font cache can cause weird display issues. You can clear it by:
- Open the Services app (type "services" in Start search).
- Find "Windows Font Cache Service," right-click and choose "Stop."
- Then navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local (you might need to enable hidden files).
- Delete all files starting with FontCache here.
- Restart the computer, which will rebuild the font cache.

3. Try Launching the Site in an Incognito/Private Window:
This will disable extensions and use fresh session data, eliminating cache or extension-related interference.

4. Check for Graphics Driver Updates:
Since rendering issues can relate to GPU/drivers, update your graphics drivers from the manufacturer's site or via Device Manager.

5. Disable Hardware Acceleration in Browsers:
This sometimes helps with rendering glitches:
- In Chrome and Edge, go to Settings > System and toggle off "Use hardware acceleration when available." Restart the browser.

If after trying these steps the problem remains, it could be a particular app-side rendering bug on newer Windows or browsers. I can help escalate it to the technical team for a deeper look.

Let me know which steps you want help walking through or what you find! Are you satisfied with the guidance so far?