Hi there! I see your bank account is connected in the Oportun app but it’s not registering properly. I’d love to help you get this sorted out. To start, could you tell me a bit more about what you mean by "not registering"? For example, is the account showing as connected but transactions or balances aren’t appearing, or is it not showing as connected at all in the app?

Meanwhile, here are some initial troubleshooting steps we can try:

1. Verify Bank Credentials: Make sure the username and password for your bank account are correct by logging into your bank's website directly. Sometimes credentials may need to be reauthenticated in the Oportun app.

2. Refresh the Connection: Try disconnecting the bank account from Oportun and reconnecting it again. This can refresh the link and resolve syncing issues.

3. Check Network and App Updates: Ensure your device has a stable internet connection and that the Oportun app is updated to the latest version.

4. Clear App Cache (if applicable): Sometimes clearing app cache or reinstalling the app can resolve corrupted data issues causing syncing problems.

If you’ve already tried these steps or if the problem persists, please let me know. Also, if you can share the exact behavior you’re seeing or any error messages, that will help me guide you further.

Are you able to try these steps and share what happens?