Hello! I understand you’re experiencing an issue where your passwords are disappearing from Avira Password Manager without warning. This can be concerning, but I’m here to help you resolve it.

Could you provide a little more detail? For instance:
- Do you notice this happening after a specific event, like an update or browser restart?
- Are you using Avira Password Manager as a browser extension or a standalone application?
- Have you noticed if certain passwords disappear or if it's random?

Your answers will help us find the best solution!

No warning using free PWM and the entire password vault went blank even on iOS

Thank you for sharing those details! It seems frustrating to find your password vault completely blank on both the Windows and iOS versions of Avira Password Manager. Let’s see if we can address this issue together.

First, let’s consider the synchronization settings, as sometimes this can cause a vault to appear empty if it’s not syncing correctly. Here’s a step-by-step guide to check and possibly resolve the issue:

1. Check Your Internet Connection: Ensure your devices have a stable internet connection. Sometimes, a temporary loss of connection can affect the sync.

2. Log Out and Back In:
- On both the Windows app and the iOS app, try logging out of your account and then logging back in. This often forces the app to re-sync the data.
- Make sure you remember your Master Password before logging out.

3. Check for Updates:
- Ensure that both the Windows and iOS versions of Avira Password Manager are updated to the latest version. Sometimes, bugs in older versions can cause display issues.

4. Reinstall the Avira Password Manager:
- If the above steps don’t work, consider uninstalling and then reinstalling the Avira Password Manager app on both devices. According to some recommendations, this does not delete your stored passwords:
- For Windows, go to Settings > Apps > Avira Password Manager and choose to uninstall.
- For iOS, tap and hold the app icon, then select "Remove App" and choose "Delete App." After that, reinstall from the App Store.

5. Check Your Account on the Avira Website:
- Visit Avira Passwords and log in with your credentials to see if your vault is visible there. This can confirm whether the issue is with the desktop/mobile applications or your account itself.

If you've done these and the vault still appears empty, it might be best to reach out directly to Avira support at [email protected] for further assistance, especially if there’s a potential account-related issue.

Are you satisfied with the solution I provided, or do you need further assistance?

Logged in via web and the vault is blank there also

Since your password vault is also blank when accessing it via the web, it seems there might be a deeper issue with your account or with the application itself. Let’s try a couple of additional steps to see if we can resolve this:

1. Log Out Completely: From the web version of Avira Password Manager, log out of your account. Once logged out, close your web browser completely and reopen it.

2. Clear Browser Cache and Cookies: Sometimes, clearing the cache can resolve display issues. Here’s how you can do that in WebKit browsers:
- Go to your browser settings.
- Look for options related to privacy or history.
- Find the option to “Clear Browsing Data” or “Clear Cache and Cookies.” Make sure to select the options for cookies and cache, then clear them.

3. Try a Different Browser: Open a different browser and log in at Avira Passwords again to see if your vault appears. This can help determine if it’s related to the browser you were using.

4. Check for Account Issues: Since your vault is empty across devices, it might be worthwhile to verify your account. If you still cannot see anything in the vault after these steps, contact Avira support directly at [email protected], as they can provide comprehensive assistance regarding account-specific problems or potential sync issues.

It’s also worth noting that there could be an ongoing technical issue with the service itself. You might want to check with Avira's support resources to see if there are any known issues affecting user accounts.

Let me know if any of these steps help or if you need more assistance! Are you satisfied with the solution I provided?