Hi there! I understand your Barq account has been frozen for about 13 days now—that's quite a long time. Let's try to get to the bottom of this together. To help you better, could you share if you've received any notification or message explaining why the account was frozen? Also, have you tried any specific steps on your end, like logging out and back in, reinstalling the app, or contacting support already?

Meanwhile, here's a general approach to handle a frozen Barq account:

1. Check for Notifications or Emails: Sometimes accounts are frozen due to policy reasons or verification. Look for any emails or messages from Barq explaining the freeze or requesting action.

2. Clear App Cache and Force Stop:
- Go to your device’s Settings > Apps > Barq.
- Tap 'Storage' then 'Clear Cache'.
- Then tap 'Force Stop'.
- Restart the app and try logging in again.

3. Reinstall the App:
- Uninstall Barq from your WebKit browser or Android device.
- Restart your device.
- Reinstall the latest version from the official source.

4. Account Verification:
- If your account is frozen due to age or documentation issues, Barq may require you to submit identification or meet eligibility criteria. For example, accounts are sometimes locked if users are under 18 years old and can request reactivation once they turn 18.

5. Contact Barq Customer Support:
- Since the problem has lasted this long, contacting Barq support will be essential. You can:
- Call their customer service at +966 800 10000 77.
- Use the chat facility in the app.
- Email [email protected] or [email protected] to request assistance or explain your situation.

Other users have tried logging out, reinstalling, and force stopping without success, so support intervention sometimes is needed to unlock and verify the account1 5 6.

Could you please let me know which steps you have tried so far? That way I can tailor the next troubleshooting advice better for you. Are you also able to access the app or website at all, or is it completely inaccessible?