If you're having difficulty accessing the My H-E-B website using Microsoft Edge or Google Chrome, follow these troubleshooting steps:

1. Clear Browser Cache and Cookies

Cached data can sometimes prevent websites from loading properly.

- Open Microsoft Edge or Google Chrome.
- Press Ctrl + Shift + Delete.
- Select the data types (specifically cache and cookies) you want to clear.
- Click on Clear data to erase them.

2. Disable Extensions

Extensions might cause conflicts with website loading.

- Open your browser.
- For Chrome, click on the three dots > More tools > Extensions. For Edge, click on the three dots > Extensions.
- Disable all extensions and try to access the My H-E-B website again.

3. Try InPrivate or Incognito Mode

Testing the website in a private browsing mode can help determine if the problem lies with browser configurations.

- For Edge, press Ctrl + Shift + N to open InPrivate mode.
- For Chrome, press Ctrl + Shift + N to open Incognito mode.
- Try visiting the My H-E-B website.

4. Check for Browser Updates

Make sure your browser is updated to the latest version.

- In Edge, go to the three dots > Help and feedback > About Microsoft Edge.
- In Chrome, go to the three dots > Help > About Google Chrome.
- If updates are available, allow them to install.

5. Disable QUIC Protocol

The QUIC protocol can cause issues in some cases.

- Type chrome://flags/#enable-quic in the Chrome address bar and press Enter.
- Set Experimental QUIC protocol to disabled.
- Restart your browser.

6. Reset Browser Settings

Resetting can help revert any settings that might be interfering.

- In Edge, go to Settings > Reset settings > Restore settings to their default values.
- In Chrome, go to Settings > Advanced > Reset and clean up > Restore settings to their original defaults.

7. Check Firewalls and Antivirus Software

Sometimes security software might block certain websites.

- Temporarily disable any firewall or antivirus software to see if that resolves the issue.
- If it works, you may need to adjust settings or add an exception for the My H-E-B site.

8. Restart Your Computer

Simple as it sounds, restarting your computer can clear temporary issues affecting your network or browser.

9. Test with a Different Network

If possible, try connecting to a different network to see if the issue persists. This will help rule out network-related problems.

If the problem continues after trying these steps, you may want to reach out to H-E-B's customer support or consult with your internet service provider for further assistance.

For more detailed troubleshooting guides related to specific browsers, you can refer to the following resources:

- Website won't open in Edge or Chrome - Microsoft Community - [learn more]

- Unable to access a web site - Microsoft Community - [learn more]

- Error Message: This site can not be reached - Google Help - [learn more]