Hi there! I understand how frustrating it can be when your H-E-B List won’t load on your app. Let's see if we can troubleshoot this together.

First, could you please confirm if you have the latest version of the My H-E-B app installed on your phone? Sometimes, using older versions can cause syncing issues. You can check for updates in the App Store.

If the app is up to date, let’s try refreshing the sync. Here are the steps:

1. Close the App Completely: Double-click the Home button (or swipe up from the bottom of the screen) and swipe up on the My H-E-B app to close it completely.
2. Restart Your Phone: Sometimes, a simple restart can resolve glitches.
3. Open the App Again: Launch the My H-E-B app and check if your list loads.

If it's still not loading, it might help to sign out and then sign back into your account within the app. You can do this by going to the account settings in the app.

If these steps don't resolve the issue, let me know, and we can explore some more advanced troubleshooting! Are you satisfied with the solution I provided so far?