Hi there! I'm here to help you with the issues you're facing with the My H-E-B app and reaching customer service.

First, let's try to figure out why the app won't open. Can you tell me if you've recently updated your device or the app? Also, have you tried restarting your iPhone to see if that resolves the app issue?

If the app still won’t open after restarting, here's a step-by-step approach you can take:

1. Force Close the App: Double-click the home button (or swipe up from the bottom of the screen if your iPhone doesn't have a home button) to see all apps. Swipe up on the My H-E-B app to close it.

2. Update the App: Go to the App Store, tap on your profile picture in the top right corner, and scroll down to see if there’s an update available for the My H-E-B app.

3. Check Space on Your Device: Sometimes, if your device is running low on storage, apps may not function properly. Go to Settings > General > iPhone Storage to check.

4. Reinstall the App: If it's still not working, uninstall the My H-E-B app by pressing and holding its icon and then selecting "Remove App." After that, you can reinstall it from the App Store.

If you continue to have trouble, you can also reach customer service directly by calling 1-855-803-0611. They are available from 7 AM to 8 PM CT.

Let me know how it goes or if you need any further assistance! Are you satisfied with the solution I provided?

I cannot open my app or call customer service

I understand you are having trouble opening the My H-E-B app and also can't reach customer service. Let’s work on this together.

First, let’s focus on the app issue. Since you mentioned you cannot open it, here are a few steps you can follow:

1. Force Close the App: Try to close the My H-E-B app completely. Depending on your iPhone model, either double-click the home button or swipe up from the bottom of the screen. Swipe the My H-E-B app off the screen to close it.

2. Check for Updates: Go to the App Store, tap your profile picture in the upper right corner, and see if there's an update available for the My H-E-B app. If there is, please update it.

3. Reboot Your iPhone: Sometimes a simple restart helps. Hold down the power button and slide to power off, then turn it back on.

4. Clear App Cache: Although iOS doesn't allow clearing cache like Android, you may consider uninstalling and reinstalling the app. This often resolves underlying issues. Press and hold the app icon, tap "Remove App," then uninstall. After that, you can reinstall it from the App Store.

5. Check for Server Issues: It's also possible there may be server-related problems. You can check if My H-E-B is down using sites like "Is It Down Right Now" for updates on server status (link).

If these steps don’t resolve the issue, you might want to send an email to customer support at [email protected]. They can help you directly with app-related problems when other methods fail.

After trying these steps, let me know how it goes! Are you satisfied with the solution I provided?

I cannot open my app or call customer service

I see that you're still having trouble opening the My H-E-B app and reaching customer service. Thanks for your patience as we work through this! Let’s approach the problem step by step.

Since you mentioned you can't call customer service either, it sounds like there may be an underlying issue with your device or network. Here are some steps you can take:

1. Check Your Internet Connection: Ensure that your iPhone is connected to a strong Wi-Fi network or mobile data. You can test this by opening a browser and trying to visit a website.

2. Force Close the App: Try to fully close the My H-E-B app by double-tapping the home button or swiping up from the bottom of the screen and swiping the app off the screen.

3. Restart Your iPhone: Hold down the power button to turn off your device. After it powers down, turn it back on.

4. Update the App: If you can open the App Store, check for updates available for the My H-E-B app by tapping on your profile picture in the top right corner.

5. Reinstall the App: If the app still won’t open, you might want to uninstall it. To do this, press and hold the app icon until it jiggles, then tap "Remove App." After that, reinstall it from the App Store.

If you still can’t reach customer service by phone and need immediate assistance, you can also fill out a contact form on their website. They typically respond within 48 hours. Here's a link to their contact page for more options: Contact Us - H-E-B 1.

Please let me know how these steps work for you! Are you satisfied with the solution I provided?