Hi! I’m sorry to hear the H-E-B app isn’t working for you. To help you better, could you tell me a bit more about what’s happening? For example, is the app not opening at all, crashing, freezing, or are you having trouble logging in or using a specific feature like scanning coupons or placing orders?

Meanwhile, here are some simple troubleshooting steps we can try for your iPhone running iOS 18.6.1:

1. Check your internet connection: Make sure you have a stable Wi-Fi or cellular connection.
2. Force quit and reopen the app: Swipe up from the bottom of the screen and pause, then swipe up on the H-E-B app to close it; open it again.
3. Restart your iPhone: Press and hold the side button and either volume button, then slide to power off. Turn it back on after a minute.
4. Update the H-E-B app: Open the App Store, tap your profile icon, scroll to see pending updates, and update the app if needed.
5. Log out and back in: If you can open the app, try logging out of your account and then log back in.

If the app still doesn’t work after this, let me know exactly where the problem occurs or any error messages you see, and we can dig deeper!

Are you satisfied with this initial guidance?

HEB appl. Not working