Hi there! I understand that when you tap the search button on the My H-E-B app on your Macintosh running OS X 10.15.7, instead of performing a search, only the keyboard appears. Let me get this straight—does the search field itself open up normally, but you're unable to actually start a search because the keyboard just comes up? Or is the search button completely unresponsive besides the keyboard showing?

Also, have you noticed if this happens only in the search function or in other parts of the app as well? And just to clarify, have you tried restarting the app or your device yet?

This info will help me tailor the next troubleshooting steps!

Yes, the search bar comes up and I can type is a product. But when I tap the search icon, the keyboard comes up instead of the products. If a product does come up, I cannot scroll down because the keyboard comes up again. This is happening on my android cell phone.

Thanks for sharing those details! It sounds like the search bar and keyboard are interacting in a way that’s preventing the product results from showing and stopping you from scrolling properly. Since this is happening on your Android phone, let’s try a few steps that often help with keyboard/search quirks in apps:

1. Restart the app: Close the H-E-B app completely from your recent apps and reopen it. Sometimes this helps reset the app’s interface.

2. Restart your phone: A simple restart can clear temporary glitches that affect how apps and keyboards behave.

3. Clear app cache: On Android, go to Settings > Apps > H-E-B app > Storage > Clear Cache. This removes temporary files that might cause display issues without deleting your data.

4. Check keyboard settings: If you use a third-party keyboard like Gboard, make sure it’s updated via the Play Store. You can also switch to the default keyboard temporarily: go to Settings > System > Languages & input > Virtual keyboard and select a different keyboard.

5. Update the H-E-B app: Ensure you have the latest version of the app, as updates often fix bugs.

6. Try scrolling after minimizing the keyboard: When the keyboard pops up, try hitting the back button or tapping outside the keyboard to minimize it and then scroll through the results.

If none of these work, the issue might be a bug in the current app version interacting with your device’s setup. In that case, reporting it to H-E-B support ([email protected]) with your phone model and app version will help them address it.

Would you like me to guide you through any of these steps in detail? Are you currently using any specific third-party keyboard on your Android?

Why can't I scroll products on H-E-B app Android?

Thanks for asking about the scrolling issue on the H-E-B app for Android. From what you've described and what I've found, this problem where you can't scroll product results after tapping the search icon often relates to how the keyboard interacts with the app interface.

Here are some common causes and solutions based on similar user reports:

1. Keyboard overlapping the app content: When the keyboard appears, it might be pushing up the search results in a way that disables scrolling. Minimizing the keyboard by tapping the back button or outside the text field after typing can help.

2. App or Android OS bug: Sometimes certain app versions have bugs causing input focus or scrolling issues, especially if combined with specific Android versions or custom keyboards.

3. Cache or data issues: Corrupted temporary files can cause UI glitches. Clearing the app cache (Settings > Apps > H-E-B > Storage > Clear Cache) can fix this without deleting your personal data.

4. Outdated app version: Ensure your H-E-B app is updated to the latest version, as updates often fix these kinds of bugs.

5. Third-party keyboard conflicts: If you use keyboards like Gboard or others, try switching temporarily to the default Android keyboard to see if scrolling improves.

6. Restart device & app: Restarting your phone and force-quitting the app before reopening can sometimes clear temporary glitches.

If these steps don’t resolve the problem, it could be a deeper app compatibility issue with your particular phone model or Android version. In that case, reporting this issue directly to H-E-B Customer Care at [email protected] with your phone model, Android version, app version, and detailed description will help the developers address it efficiently.

I hope this helps! Would you like me to guide you through any specific step?

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