Hi there! I’m Frank Taylor from My Perfect Hotel support. I understand your game is stuck at the loading screen on your Windows device using WebKit. Let's get to the bottom of this.

To help you better, could you please tell me:
- How long has it been stuck on the loading screen?
- Have you tried closing and reopening the game?
- Did this happen after any recent update or change?
- Are you connected to the internet via Wi-Fi or Ethernet?

Once I have that info, I can guide you through some steps to get you back in the game.

I am connected to the internet it has been stuck there for months yes I have tried reopening the game and no this did not happen during a recent update or chang

Thanks for the extra details! Since your game has been stuck on the loading screen for months despite having internet and reopening it multiple times, we need to try a few deeper troubleshooting steps.

Here’s what I suggest:

1. Clear Cache and Temporary Files: Sometimes cached data or temporary files can cause loading problems, especially over time.
- On Windows with WebKit-based browsers, try clearing your browser cache. Press Ctrl + Shift + Delete, select cached images and files, and clear them.
- Restart your browser and try loading the game again.

2. Check for Browser Updates: Make sure your WebKit browser is fully updated. Older versions might struggle with newer game versions.

3. Try Another Browser: If possible, try opening the game on a different browser like Chrome or Firefox on your Windows device. This helps isolate if the issue is browser-specific.

4. Disable Browser Extensions: Some browser add-ons can interfere with game loading. Temporarily disable all extensions and reload the game.

5. Check Firewall and Antivirus: Sometimes security software can block game assets or connections. Temporarily disable your firewall or antivirus and test the game load (remember to re-enable after testing).

6. Reinstall the Game or Clear App Data: If you’re using a downloadable version (not just browser-based), uninstall then reinstall it. If it’s a web version, try clearing local storage data related to the game.

If none of those work, there might be a server-side issue or account problem. In that case, please share if you're logged in with an account, and I can check further or escalate to our technical team.

Would you like me to guide you through any of these steps? Let me know which you’ve already tried!

Also, for more ideas others have found helpful, I found some community tips and videos on similar loading issues here: 1 2.