Hi there! I understand your My Perfect Hotel Ads aren't working, and I want to help get this sorted out for you. Could you please share a bit more about the issue? For example, are the ads not showing at all, are you seeing any error messages, or are you just not getting the expected traffic or impressions?

Also, are you running the ads directly through My Perfect Hotel’s platform, or are you using Google Ads or another ad service connected to your hotel? Knowing this will help me give you the best guidance tailored to your setup on your Kindle's Android OS.

Looking forward to your details so we can fix this!

I click ads for transport and they do not even load

Thanks for the info! So, when you click on transport-related ads in My Perfect Hotel on your Kindle (Android 11), the ads don’t load at all—correct? Let’s try a few things to get those ads working smoothly.

Here’s a step-by-step plan tailored for your device and issue:

1. Check Your Internet Connection: Make sure your Kindle’s Wi-Fi or mobile data is working well; ads need a stable internet connection to load properly.

2. Clear Cache for My Perfect Hotel App:
- Go to Settings on your Kindle.
- Tap Apps & notifications (or just "Apps").
- Find and select My Perfect Hotel.
- Tap Storage & cache.
- Tap Clear cache (do NOT clear data yet as that might lose progress).

3. Restart the App:
- Close My Perfect Hotel completely—swipe it off from recent apps.
- Reopen the app and try clicking the transport ad again.

4. Reset Advertising ID:
- Go to Settings > Privacy > Ads.
- Tap Reset Advertising ID.
- This sometimes resolves ad loading issues by refreshing ad tracking data4.

5. Update the App and Kindle OS:
- Check if there’s an update available for My Perfect Hotel in the Amazon Appstore or Google Play if applicable.
- Also verify that your Android OS (11) is updated to the latest version available for your Kindle.

6. Disable VPN or Ad-Blockers: If you have any VPNs or ad-blocker apps enabled, turn them off temporarily, as they can interfere with ad loading.

7. Reinstall the Game (as last resort):
- Backup your game progress if possible.
- Uninstall and reinstall My Perfect Hotel.

If after all this, the ads for transport still won’t load, it might be a temporary server-side issue or a bug tied to recent updates. In that case, contacting the My Perfect Hotel support team at [email protected] with your device info and issue details would be the next best step.

Would you like me to walk you through any of these steps? Are you seeing any error messages when clicking ads?