Hi there! I understand that your My Perfect Hotel game on Poki crashes right at 100% loading on Windows 11, and this happens in both Chrome and Brave browsers even after refreshing the page and restarting your PC. Let's work together to get this sorted.

First, can you tell me if you've already tried clearing your browser cache and cookies for both Chrome and Brave? Sometimes leftover browsing data can cause loading issues with web games.

Meanwhile, here’s a step-by-step list of things we can try to fix the crashing issue:

1. Clear Cache and Cookies:
- For Chrome and Brave, go to Settings > Privacy and security > Clear browsing data.
- Make sure to clear Cached images and files and Cookies and other site data.
- Restart the browsers and try loading the game again.

2. Disable Browser Extensions and Shields:
- Some browser extensions or Brave’s shields might interfere with the game.
- Temporarily disable all extensions and the shields in Brave.
- Refresh the Poki game page and see if it loads fully.

3. Try Incognito/Private Mode:
- Open a new incognito/private browser window (Ctrl+Shift+N).
- Load the Poki My Perfect Hotel game and check if it crashes.

4. Check Internet Connection:
- Ensure your internet connection is stable.
- Try switching from Wi-Fi to a wired connection if possible, or reset your router.

5. Update Graphics Drivers:
- Even on web games, outdated graphics drivers can cause crashes.
- Go to Device Manager > Display adapters > right-click your GPU > Update driver.

6. Check for Windows Updates:
- Sometimes missing system updates cause compatibility issues.
- Go to Settings > Update & Security > Windows Update and install any pending updates.

7. Try Using a Different Browser (like Edge or Firefox):
- This can help verify if the issue is specific to Chrome and Brave.

If you've already done any of these steps, please let me know so I can suggest more advanced troubleshooting. Also, do you experience any crashes with other games on Poki, or is it just My Perfect Hotel?

Let me know how these steps go, and we'll keep working to get you back into the game!

Are you comfortable trying these?