Hello! I see you're having trouble deactivating the Holiday mode on your Ember device. I can definitely help you with that.

To start, could you let me know the specific model of your Ember mug? Different models might have slightly different methods for handling settings like Holiday mode.

In the meantime, if you haven't tried already, here's a general step to reset your Ember mug which can sometimes resolve issues:

1. For Ember Mugs: Press and hold the power button on the bottom of the mug for about 15 seconds. The LED will first blink blue, then yellow, and finally red.
2. For Travel Mug²: Press and hold the power button for about 7 seconds until it displays "RESET" and then release the button.

Try that out and let me know if it helps to deactivate Holiday mode!

Holiday mode will not deactivate

Thanks for your patience! Let's try a few steps to help you deactivate the Holiday mode on your Ember device. Here's what you can do:

1. Reset Your Ember Mug: This is often helpful for resolving various issues. You can reset your mug by pressing and holding the power button on the bottom of the mug for about 15 seconds. The LED light will first blink blue, then yellow, and finally red. If you're using the Ember Travel Mug², press and hold the power button for about 7 seconds until it displays "RESET" and then release the button. Here’s the link for further details on resetting if you need it: Ember Mug: How to reset and Travel Mug²: How to Reset.

2. Check the Ember App: Make sure your Ember mug is connected to the Ember app on your iPhone. Sometimes, the app allows you to deactivate Holiday mode directly through its settings. Open the app and check if there’s an option under settings for Holiday mode.

3. Restart Your Device: Occasionally, restarting both your Ember mug and the app can resolve minor glitches. Just power off the mug as previously mentioned, and restart the app on your phone.

After trying these steps, let me know if the Holiday mode is still active or if you encounter any issues along the way!