Hi there! I understand you're having trouble connecting your WiFi to the Ember app on your iPhone running iOS 18.6. I want to help get that sorted out for you. To start, could you tell me a bit more about the issue? For example, are you unable to see your WiFi network in the app, does the app fail to connect after selecting your WiFi, or is there an error message popping up?
Meanwhile, here’s a simple step-by-step guide to try out:
1. Make sure your iPhone itself is connected to the WiFi network you want to pair with the Ember app. 2. Restart your router by turning it off, waiting 10 seconds, and turning it back on. 3. Close the Ember app completely (swipe it away from your app switcher) and then reopen it. 4. In the Ember app, try to connect to your WiFi network again, ensuring you enter the correct password. 5. Reset your Ember device’s WiFi settings: Hold the bottom button on your Ember mug or device for about 15 seconds while holding it upright with the light facing you until you see a red flashing light. This will reset the WiFi connection on the device, allowing you to attempt pairing fresh.
If you’ve tried these and it’s still not working, please let me know what steps you've already taken and if any specific errors appear. That way, we can go deeper with other fixes!
Are you able to see your WiFi network listed in the app during the connection step?
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Charlotte Green
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Hi there! I understand you're having trouble connecting your WiFi to the Ember app on your iPhone running iOS 18.6. I want to help get that sorted out for you. To start, could you tell me a bit more about the issue? For example, are you unable to see your WiFi network in the app, does the app fail to connect after selecting your WiFi, or is there an error message popping up?
Meanwhile, here’s a simple step-by-step guide to try out:
1. Make sure your iPhone itself is connected to the WiFi network you want to pair with the Ember app.
2. Restart your router by turning it off, waiting 10 seconds, and turning it back on.
3. Close the Ember app completely (swipe it away from your app switcher) and then reopen it.
4. In the Ember app, try to connect to your WiFi network again, ensuring you enter the correct password.
5. Reset your Ember device’s WiFi settings: Hold the bottom button on your Ember mug or device for about 15 seconds while holding it upright with the light facing you until you see a red flashing light. This will reset the WiFi connection on the device, allowing you to attempt pairing fresh.
If you’ve tried these and it’s still not working, please let me know what steps you've already taken and if any specific errors appear. That way, we can go deeper with other fixes!
Are you able to see your WiFi network listed in the app during the connection step?