[PCH+] 2nd day, PCH Lotto STILL not working. Update loaded by PCH but not tested b4 PCH roll out onsite. Tsk

J
Janice M Farrow
3 months ago In PCH+
2nd day, PCH Lotto STILL not working. Update loaded by PCH but not tested b4 PCH roll out onsite. Tsk

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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3 months ago

Hi there! I see you're having trouble with the PCH Lotto app not working after the recent update. Let’s get this sorted out together.

To start, could you tell me a bit more about what exactly happens when you try to use the PCH Lotto app? For example:
- Does the app crash, freeze, or fail to load at all?
- Are there any error messages displayed?
- Have you tried closing and reopening the app since the update?

While I wait for those details, here are some simple steps you can try on your Android device (WebKit browser, Android 10):

1. Force Close the App:
- Go to Settings on your phone.
- Select Apps or Applications, then find PCH Lotto.
- Tap Force Stop to close it completely.

2. Clear Cache and Data for the App:
- In the same App settings, go to Storage.
- Tap Clear Cache first.
- If the issue persists, tap Clear Data (this will reset the app, so you might need to log in again).

3. Restart your Phone:
- Hold the power button and select Restart.
- Once the device has rebooted, try opening PCH Lotto again.

4. Check for any further Updates:
- Visit Google Play Store, search for PCH Lotto, and see if there’s a newer update beyond the one causing issues.

5. Check Internet Connection:
- Sometimes the app needs a stable connection. Try both Wi-Fi and mobile data to see if performance changes.

If these steps don’t resolve your problem or if the app behaves differently (like freezing on a specific screen), please let me know. There might be some device or regional-specific settings or even a server-side issue that PCH needs to address.

Are you able to try these and share what happens? That way, I can guide you further!

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