Hi there! I see you’re experiencing disconnection issues with Lovense Remote. Let’s get this sorted out together. Could you tell me a bit more about the situation? For example:

- When does the disconnection happen? (e.g., during use, right after connecting, randomly)
- Are you using Bluetooth connection, Wi-Fi, or through the app’s remote feature?
- Which devices are involved (your Windows 10 PC, mobile device)?
- Have you noticed if anything specific triggers the disconnection, such as moving away from the device or a network change?

This info will help me guide you more precisely. Meanwhile, I’ll start by sharing some basic steps that often resolve connectivity problems:

1. Check Bluetooth and Wi-Fi Connection:
- Make sure your PC’s Bluetooth is turned on and the Lovense toy is in pairing mode.
- Verify that your PC and mobile device (if used) are connected to the same Wi-Fi network if using remote connectivity.

2. Restart Devices:
- Turn off the Lovense toy, then turn it back on.
- Restart the Lovense Remote app or your browser on Windows.
- Reboot your PC and/or mobile device.

3. Update Apps and Firmware:
- Ensure the Lovense Remote app and Lovense Connect software are up to date.
- Check for any firmware updates for your Lovense toy via the app.

4. Clear Cache and Re-login:
- If using the Lovense Remote in a browser or mobile app, clear the cache and cookies or app data, then log back into your account.

5. Avoid Sleep Mode Interruptions:
- Sometimes the device going to sleep can interrupt connections. Make sure your PC or phone doesn’t enter sleep or power-saving mode quickly during use.

If you’ve already tried any of these or can share more about your setup and when the disconnection happens, I can then help with more detailed solutions.

How does that sound?