Hi! I see you’re experiencing an issue where your WOO Sports sessions are posting as zero. Just to clarify, are the sessions appearing in your WOO app but showing zero data like zero jumps, zero distance, or zero duration? Or are the sessions not appearing at all?

Also, could you tell me if you’re using the WOO sensor device, or maybe recording GPS sessions directly from the app or an Apple Watch or Garmin? Let me know a bit more about how you’re collecting your data and where exactly you see the zero values.

Once I have those details, I can guide you through the right troubleshooting steps!

Sessions not coming up under woo recording. But under garmin recording, which ends up being 0 on posted sessions

Thanks for the extra details! If I understand correctly, your sessions recorded via Garmin are showing up in your WOO Sports app but with zero values (like zero jumps or zero stats), and no sessions are showing under WOO recording itself. Let’s try to get this sorted.

Here’s what could be happening and how to troubleshoot step-by-step:

1. Check Garmin Integration Authorization:
Sometimes the connection between Garmin and WOO Sports gets disrupted. Try disconnecting and then re-authorizing the Garmin integration inside the WOO Sports app.
- Open the WOO app.
- Go to Settings or the integrations section.
- Find Garmin integration, disconnect it, and then log in again to reconnect.

This ensures your WOO app properly pulls data from Garmin Connect1.

2. Verify Garmin Session Type:
WOO only syncs certain types of Garmin sessions related to watersports tracked with the WOO device or the app. If the Garmin session was recorded without WOO data or the WOO device not active, the activity might show as zero because no WOO sensor data was captured3.

3. Ensure Your WOO Device/App Records Are Properly Saved:
If you expect sessions under WOO recording but see none, confirm that your WOO device or app properly finished and saved the session.
- After each session, sync your WOO sensor/device with the WOO app.
- Look under "My WOO" tab for actual recorded sessions.

If the sessions aren't saved, they won't show in the WOO app.

4. Update WOO and Garmin Apps:
Software updates can fix syncing issues. Make sure your WOO Sports app and Garmin Connect app on your AndroidOS version 10 device are up to date.

5. Manual Session Download:
Sometimes your WOO app needs to manually download sessions stored on the sensor. In "My WOO" tab, try to refresh or manually download stored sessions.

If after these steps your Garmin sessions still show zero values, it likely means those Garmin sessions didn't have any WOO sensor data linked. Are you usually starting sessions from the WOO sensor, or relying mainly on Garmin watch activity? Knowing this can help me give you the best next suggestion.

Let me know how it goes!

Are there settings to adjust to ensure WOO recordings are correct?

Great question! To ensure your WOO sessions record correctly, here are some key settings and practices you can check and adjust with your WOO sensor and app:

1. Properly Start the Session
To start recording, press the power button on your WOO sensor briefly (about 0.2 seconds). The indicator light should blink red, showing the device is now recording your session1. Make sure you do this before you start your activity so data logs correctly.

2. Check Sensor Firmware and App Updates
Keeping your WOO sensor firmware and WOO Sports app updated ensures accuracy and bug fixes. You can usually update firmware through the app when you sync the sensor.

3. Mount the Sensor Correctly
Using the official WOO Mount and positioning the sensor securely on your board or gear helps the sensor precisely detect jumps and motion7. A loose or misplaced sensor can cause inaccurate or zero readings.

4. Sensor Calibration and Sync
While WOO Sports devices don’t typically require manual calibration by users, ensuring the sensor is synchronized properly by fully syncing after each session is essential. This uploads and verifies the session data.

5. Avoid Interference and Obstructions
Make sure the sensor has a clear space on the board and is not blocked by metallic objects or accessories that can disrupt sensor signals.

6. Session Recording Confirmation
After each session, double-check in the WOO app under "My WOO" that the session is saved with recorded jumps and data. If a session shows zeros, it might indicate the session never properly recorded.

7. Garmin Sync Settings
If you also use Garmin integration, ensure you have authorized data sharing properly and that the Garmin session is linked with WOO sensor data (recording from the WOO device, not just Garmin tracking alone).

Following these steps will help maintain accurate WOO session recordings. If you want, I can guide you through any specific step or check any setting on your device or app! Are you seeing any unusual lights or messages on your WOO sensor when you try to record?

Can you clarify the exact steps I need to do for each scenario please

Absolutely! I’ll break down the exact steps for the two main scenarios you mentioned: recording sessions directly with the WOO sensor/app, and syncing sessions from Garmin. This should help you get clear guidance for each.

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### Scenario 1: Recording Sessions Directly with WOO Sensor + App

Step 1: Turn On and Start Recording on WOO Sensor
- Press the power button quickly (about 0.2 seconds).
- The sensor’s LED will blink red, indicating recording is active.
- Begin your watersport session (jumps, tricks, etc.).

Step 2: Finish Session and Save Data
- When done, press and hold the power button until the LED turns off, signaling the session has stopped and is saved on the sensor.

Step 3: Sync Sensor With WOO App
- Open the WOO Sports app on your Android device.
- Turn on Bluetooth and bring the sensor close to the phone.
- In the app, go to the "My WOO" tab.
- The app should automatically detect and download the saved session from the sensor.
- Confirm the session appears with jumps and other data.

Step 4: Verify Session
- Check your session stats to ensure jumps, height, and duration are recorded.
- If sessions don’t appear, try refreshing the app or moving the sensor closer for a better Bluetooth connection.

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### Scenario 2: Garmin Recorded Sessions Showing Zero Data in WOO

Step 1: Ensure Garmin and WOO Integration is Active
- In the WOO app, go to Settings > Integrations.
- If Garmin is connected, disconnect then reconnect by logging into your Garmin account to re-authorize data sharing.

Step 2: Confirm Activity Type on Garmin
- Verify the recorded Garmin sessions are of the type recognized by WOO (watersport related). Take care that the WOO sensor was active during the session to capture jump data.

Step 3: Sync Garmin Connect App
- Open Garmin Connect app on your phone.
- Ensure your Garmin device has correctly synced the activity to Garmin Connect.

Step 4: Sync WOO App to Pull Garmin Data
- Open the WOO Sports app.
- The app will pull session data from Garmin after integration and sync.
- If sessions show zero stats, it usually means no WOO sensor data was recorded during the Garmin activity.

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If you want, I can help step you through any part live — just let me know which one you’d like to focus on! Are you using the WOO sensor regularly during your sessions or mainly Garmin?

Followed the steps. No woo sessions coming up.

Garmin sessions have data in sessions but come up as 0 after posting

Thanks for letting me know you followed the steps and are still seeing no WOO sessions and Garmin sessions showing zero data after posting. Given this, let’s try a few deeper troubleshooting actions focused on the Garmin-WOO integration and device sync:

1. Disconnect and Re-authorize Garmin Integration
- In your WOO Sports app, go to Settings > Integrations.
- Disconnect the Garmin integration completely.
- Reconnect by logging into your Garmin Connect account again to re-authorize the data sharing. This refresh often fixes sync issues where Garmin data shows but WOO sensor data does not1.

2. Check Garmin Device Sync Properly
- On your Android device, open Garmin Connect app and manually sync your Garmin device to make sure the activity data is fully updated to Garmin servers.
- Restart both your Garmin device and your phone to clear any connection glitches2.

3. Verify Activity Type and Data Completeness
- Confirm the Garmin sessions you want to appear in WOO are watersport-related and were recorded with the WOO device actively tracking. Garmin sessions without WOO data will appear as zero after sync.
- Sometimes the Garmin .fit file may be corrupted or incomplete; if possible, try recording a fresh session with WOO actively recording and Garmin on simultaneously.

4. Check WOO App Version and Permissions
- Make sure your WOO Sports app is updated to the latest version from Google Play Store.
- Check app permissions on your Android 10 device—specifically location and Bluetooth permissions—to ensure seamless syncing.

5. Contact WOO Support if Issue Persists
- If after these steps no sessions appear and Garmin sessions still post as zero, it might be a backend issue or a rare syncing bug. You can escalate by emailing WOO Support directly at [email protected] with details and screenshots for deeper investigation.

Let me know if you want, I can help guide you step-by-step through re-authorizing Garmin or checking app permissions. Does this sound good? Are you currently able to sync Garmin activities normally in the Garmin Connect app?