[KidControl] It shows the message select Google account and it doesn't start working

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Lorena
1 year ago In KidControl
It shows the message select Google account and it doesn't start working

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Pierre

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1 year ago

If you are encountering the message to "select Google account" and KidControl is not launching properly, follow these steps to resolve the issue:

1. Check Your Account: Ensure that you are logged into the correct Google account associated with KidControl. Open your device settings, and navigate to Accounts to verify this.

2. Remove and Re-add Your Google Account:
- Go to Settings > Accounts.
- Find the Google account that you are using and select it.
- Tap Remove account.
- After it's removed, tap Add account and follow the prompts to re-add your Google account.

3. Clear KidControl App Cache and Data:
- Navigate to Settings > Apps > KidControl.
- Tap on Storage and then select Clear cache.
- Follow up by tapping on Clear data. Note that this action resets the app to its initial state.

4. Update the KidControl App: Ensure that you have the latest version of the KidControl app installed. Go to the Google Play Store, search for KidControl, and tap on Update if available.

5. Check Internet Connection: A weak or unstable internet connection can prevent app functioning. Verify that your Wi-Fi or data connection is active and stable.

6. Restart Your Device: Sometimes, simply restarting your device can resolve temporary issues. Hold down the power button and select Restart.

7. Reinstall KidControl:
- If issues persist, you may want to uninstall the app. Go to Settings > Apps > KidControl and select Uninstall.
- After uninstalling, return to the Google Play Store and download and install the KidControl app again.

8. Contact Support: If none of the above solutions work, you may want to reach out to KidControl support for more specific assistance regarding the app.

By following these steps, you should be able to resolve the issue with selecting your Google account and getting KidControl to work properly. If needed, you can also review discussions about similar issues on support forums here and here. - [learn more] - [learn more]

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