Hi there! I see that your Spond app crashes and reopens whenever you try to open an attachment like XLS, GPX, PDF, JPG, DOC, and so forth. That definitely needs sorting out. To get started, could you tell me:

- Are you using the Spond app on your Windows device, or via a browser?
- Have you noticed if this happens with all attachments or only certain types or sizes?
- When did this issue start happening? Any recent updates to the app or Windows around that time?
- Have you tried any troubleshooting on your own, such as restarting the app or your device?

This info will help me guide you through the best fixes. Usually, this type of problem can be related to cache/cookies, app version issues, or potentially corrupted files. Let me know!

On my Android phone (OS 9.1.0). I've uninstalled and reinstalled app but doesn't help. Used to work OK, now crashes Spond

Thanks for sharing that. Since you’re on Android 9.1.0 and have already reinstalled the Spond app but the crashes persist when opening attachments, let's go through some targeted troubleshooting that often resolves app crash issues on Android devices:

1. Clear App Cache and Data
Sometimes cached data can get corrupted and cause crashes.
- Go to your phone Settings > Apps > Spond > Storage.
- Tap Clear Cache first and test if the problem persists.
- If it still crashes, then tap Clear Data (note: this may log you out and reset settings within the app).

2. Check Android System Updates
Incompatible system versions might cause app instability.
- Go to Settings > About phone > System updates and check that your Android 9.1.0 is fully updated.

3. Free Up Storage and Close Background Apps
Low storage or too many apps running can cause crashes.
- Ensure you have at least 10-15% free storage. Delete unnecessary files if needed.
- Close other apps running in the background.

4. Try Opening Attachments Outside the App
If Spond is struggling with certain files, see if your device can open them using other apps. This can help identify if the problem is within Spond or the file type handler.

5. Check Permissions
Ensure the Spond app has storage permissions enabled so it can access attachments properly.
- Settings > Apps > Spond > Permissions > Storage (enable if not).

6. Test with a Different File or Smaller File
Try opening smaller or different types of attachments to see if the issue is tied to specific files.

If these steps don’t clear up the crashing, it’s possible an app version bug or incompatibility is involved. In that case, reporting this to Spond’s support team ([email protected]) with details including your Android version, device model, and file types causing the crash will help them investigate further.

Would you like me to guide you through clearing cache and permissions first? Or do you want to try a quick storage check and update?

Done all of that. Cleared app & cache data, Android up to date, Plenty of storage. Permissions all OK (and Spond used to open attachments with no issue). I can open all file types outside Spond. File sdize not relevant - happens with ALL files as attachments

Thanks for confirming all those checks. Since you’ve already cleared cache and data, ensured full permissions, have the latest Android updates, sufficient storage, and can open all file types outside Spond but the app still crashes upon opening any attachment, it seems like this may be an issue specific to the Spond app's handling of attachments on your Android version.

This could possibly be related to recent changes in Android’s file access rules—like scoped storage—though Android 9 should be less impacted than newer versions. These changes affect how apps access files on external storage, and if the Spond app targets newer Android APIs, that could cause unexpected crashes when opening attachments.

Given everything you’ve tried, here’s what we can do next:

1. Clear Cache and Data for Download Manager and Media Storage
These system apps handle file downloads and access. Clearing their cache might help if they’re causing conflicts.
- Go to Settings > Apps > Show system apps (usually via three-dot menu) > Find Download Manager > Storage > Clear Cache and Clear Data.
- Repeat for Media Storage.
- Restart your phone and test Spond again.

2. Check if an alternative file-opening app is set as default
Sometimes if the default app assigned to open attachments like PDFs or images is malfunctioning or missing, Spond might crash trying to hand off file opening.
- Settings > Apps > Default apps > Opening links or Set as default > Check apps related to file types and clear defaults if needed.
- Then try opening attachments in Spond again.

3. Install any pending app updates via Google Play Store
Occasionally, bug fixes addressing attachment crashes are released. Ensure you’re running the very latest Spond app version.

4. Report this as a bug to Spond support
Since the issue happens consistently across all attachment types and persists through reinstall and system/troubleshooting steps, this should be escalated for development review.
- Send details including your Android version (9.1.0), device model, Spond app version, and a description of the crash to [email protected].

If you want, I can help walk you through clearing Download Manager and Media Storage cache or checking default apps now.

Does that sound good to you? Are you comfortable doing those steps?

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Download Manager and Media Storage cache cleared. Phone restarted. No change - still crashes. Default apps to open files work OK because I can open all file types outside Spond (and it would be unlikely that they'd ALL go wroong at once - Spond is the common factor). All apps are up to date.

Thanks for your thorough efforts so far. Since clearing cache/data for Download Manager and Media Storage, restarting the phone, and verifying default apps and updates all didn’t resolve the crashes when opening attachments in Spond, it looks like this issue is very specific to the app itself on your device and Android version.

Given your detailed troubleshooting, the next best step would be to escalate this to the Spond development/support team. This kind of consistent crash across all file types and after all typical fixes usually signals a deeper compatibility or bug issue that they need to investigate.

Here’s what I recommend:

1. Send a detailed bug report to Spond support:
Email [email protected] including:
- Your device model and make
- Android version (9.1.0)
- Spond app version installed (you can find this in Play Store or app Settings)
- Description that Spond crashes whenever opening any attachment, even after reinstall, clearing cache/data, latest system/app updates, and confirming file types open fine outside the app.
- If possible, include a crash log or screenshot of the crash (if any).

2. Meanwhile, try the web version of Spond:
If urgent, you could open event attachments via the Spond web app on desktop or mobile browser as a temporary workaround until the app issue is fixed.

3. Watch for app updates:
Keep an eye on Google Play for any new Spond updates that mention bug fixes or improved file attachment handling and install those promptly.

I’m sorry we couldn’t fully resolve it here, but this looks like a case where the app developers need to provide a patch. If you want, I can help draft the email report or guide you to the web version right now.

Are you satisfied with this plan, or is there anything else you'd like me to assist with?

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Thanks for your efforts and for not talking down to me (happens too often when trying to fix bugs/crashes)

I really appreciate your kind words—it's always my goal to respect your expertise while working together to nail down the solution.

Regarding your question about "Spond app bug fixes and crash solutions," here’s what I can share:

The main official guidance for Spond app crashes includes these common fixes:
- Clearing app cache and data
- Ensuring the app is updated to the latest version
- Restarting your device
- Checking for system updates on your device
- Verifying app permissions and default app settings for opening files

These typical steps help resolve many issues, but since you’ve already tried these without success, it points toward a more specific bug that Spond’s development team will need to address. The best course is to report the crash details to their support via [email protected] so they can investigate and push a bug fix if needed.

If you want to dive deeper into official troubleshooting guidance yourself, Spond’s help site has thorough articles on troubleshooting their app and web app crashes here:
- Troubleshooting in the Spond app and web app
- Troubleshooting in Spond Club

Also, for broader Android app crash fixes and techniques, resources like Bugfender’s blog on fixing crashing apps or Asurion’s Android troubleshooting tips might give ideas on resolving crashes in general, although you're past the basics already:
- How to Fix Crashing Apps on Android
- Fix Android apps crashing tips

Does that help clarify the landscape of crash fixes for Spond? Would you like me to assist in drafting a detailed bug report or look into alternative workaround options?

Are you satisfied with the information provided so far?

yep

Sure! Here's a summary of reviews for the Spond app based on recent user feedback:

- Spond is highly rated across platforms, with Google Play reporting a 4.8-star rating from over 8,300 users, and the App Store showing 4.8 stars from more than 1,600 ratings. Users appreciate how the app simplifies managing teams and events, making communication with members and parents easy and efficient.

- Many reviewers highlight that Spond saves a lot of time compared to other communication tools like WhatsApp, especially for grassroots sports and club management. Features like calendar syncing and event notifications are often praised.

- Some users acknowledge occasional bugs but generally find the app reliable and helpful for scheduling and coordinating sports teams and clubs.

- Trustpilot scores are slightly lower (around 3.8 stars), indicating some variability in customer service or specific issues, but overall the reception is positive.

- Expert reviews also note Spond’s cost-free model combined with robust scheduling and team management features makes it one of the best free club and sports team management apps available.

If you want, I can help you explore specific user experiences or pros and cons in more detail. Are you considering Spond for your team or looking for tips on maximizing its features?

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