Hi! I understand you’re having trouble with the EWA English Language Learning app where all your lessons appear to be missing or not working. Let’s get this sorted out together.

First, just to clarify, are you logged into the app with the same account or email you used previously when you had access to your lessons? Sometimes if you log in with a different account, lessons won’t show up.

If you are logged in correctly, here are a few steps we can try to restore your lessons:

1. Restart the App: Close EWA completely and reopen it to refresh its data.
2. Check Internet Connection: Make sure your device is connected to a stable internet connection. Sometimes lessons don’t load without it.
3. Log Out and Log Back In: Sign out of your account within the app, then log back in to refresh your access.
4. Clear App Cache (if applicable): Since your device uses a WebKit-based browser on Windows 10, clearing your browser’s cache might help if you use the web version of EWA. For this:
- Go to your browser’s settings.
- Find the option to clear browsing data or cache.
- Clear cached images and files, then restart the browser and log back into EWA.
5. Reinstall the App: If you are using the desktop app, try uninstalling and reinstalling it to ensure the latest version and clear any corrupted files.

If after these steps, your lessons are still missing:

- Do you have an active premium subscription? Some content in EWA requires a subscription, and if it lapses, access may be restricted.
- Have you noticed any error messages or prompts when opening the app or trying to access lessons?

If needed, I can guide you through checking your subscription status or further account details.

Let me know how these steps work out or if you have tried any already, and we’ll take it from there.

I have done everything as instructed above. And yes I am a premium student. Should I pay anything extra even though my account shows my option as unlimited?

Thanks for confirming your premium status and that you’ve already tried those troubleshooting steps. To answer your question about whether you need to pay anything extra as a premium student when your account shows an "unlimited" option—no, you shouldn’t have to pay anything additional beyond your existing premium subscription fee if your account states unlimited access.

The "unlimited" label typically means you have full access to all lessons and materials available in your subscription plan without extra charges1. However, it’s worth double-checking the subscription details in your account settings to confirm there are no pending payments or any restrictions.

Since your lessons are still missing despite having unlimited premium access, the issue might be on the account data syncing or server side. Here’s what I suggest next:

1. Check for Updates: Ensure that both your app and Windows system are up to date.
2. Verify Account Sync: If you use EWA on multiple devices, check if your lessons appear on another device or the web version via https://appewa.com. This can help rule out device-specific issues.
3. Contact Support: Since this sounds like a possible account sync error or backend glitch, I recommend reaching out directly to EWA support at [email protected] with your account details. They can verify your subscription status on their end and troubleshoot your missing lessons.

Let me know if you want help with checking updates or trying the web version. Are you satisfied with this guidance so far?