Hello! Thanks for sharing that your Adorcam camera has been running for over 800 days—impressive uptime! Regarding the "502" error you mentioned, can you tell me a bit more about when or how you see this error? For example, does it appear in the app when you try to view the camera feed, or somewhere else?

The 502 error often relates to server or connectivity issues, but I want to be sure before suggesting fixes. Also, have you noticed any recent changes like firmware updates, network changes, or app updates?

Once I have a bit more detail, I can guide you through some steps to get this sorted out. Looking forward to your response!

Hi Daniel, my cam locked-up and I get the 502 message. It also won't re-charge beyond 36%. Hope that helps.

Hi! Thanks for those details. The camera locking up with a 502 error combined with the battery not charging beyond 36% indicates there might be both firmware or software issues and possibly a battery health or hardware problem.

Here's what I suggest we try step-by-step:

1. Reset the Camera: Press the power button twice quickly. You should hear a tone and see the LED blink red slowly. This resets the device and can often clear software glitches causing errors like 502.

2. Power Cycle: Turn off the camera completely, disconnect it from its charger, wait about 30 seconds, then plug it back in and turn it on.

3. Check Battery Health: Since it won't charge beyond 36%, the battery might be degraded. If you have access to the Adorcam app, check the battery status or health info, if available.

4. Firmware Update: Make sure your camera’s firmware and the Adorcam app are both updated to the latest versions. Software updates often include bug fixes that improve battery charging and error handling.

5. Charging Setup: If you are using a solar panel or specific charger, ensure it’s working properly and providing enough power. Sometimes charging limits are caused by inadequate or unstable power sources.

6. Factory Reset: If steps 1-4 do not resolve the issue, consider performing a full factory reset (consult the manual or support for the exact method). This clears all settings but can fix persistent errors.

If after trying these steps, the camera still locks with a 502 error or the battery won’t charge past 36%, it might be a hardware battery issue which may require a replacement battery or professional repair.

Would you like me to guide you through the reset and firmware update steps in more detail? Also, do you use a solar charger or a regular power adapter? This info will help tailor the advice further!

Looking forward to your reply.

Thanks, I will do that tomorrow morning.

Great plan to address it tomorrow morning! Just to add, when you do the reset by pressing the power button twice quickly, you should hear a tone and see the red LED start flashing slowly—this indicates the camera is resetting properly5. Also, before that, it’s a good idea to check your Adorcam app is fully updated, as updates often fix issues related to errors and battery charging problems3.

If you want, once you try those steps, just let me know how it goes and we’ll take it from there.

Are you satisfied with the support so far?