Hi! I understand your Adorcam app on the iPhone is repeatedly saying “waiting for WiFi connection” when motion is detected and then disconnects from WiFi. Let’s work together to get this sorted out.

To better assist you, may I ask a couple of quick questions?
- Has this issue started suddenly after any changes, like a new router, iOS update, or moving the camera?
- Is the camera’s LED indicator showing any particular color or blinking pattern when this happens?
- Have you tried any steps already to fix this, such as restarting the camera, router, or your phone?

Meanwhile, here’s a straightforward step-by-step to start troubleshooting:

1. Check Camera LED Indicator:
The camera should have an LED that blinks slowly in red when it is waiting to connect to WiFi. If it’s not showing this, a reset might be needed.

2. Power Cycle Devices:
Turn off and unplug the camera and your WiFi router. Wait about 30 seconds, then power them back on to refresh the network connection.

3. WiFi Signal Check:
Ensure your camera is within good range of your WiFi router and preferably connected to a 2.4GHz network (most IP cameras don’t support 5GHz well). You can try moving the camera closer temporarily to test.

4. Reset the Camera:
If the problem persists, try resetting the camera to factory settings by pressing the reset button (usually a small pinhole). Hold it for about 10 seconds until you hear a tone and then the LED starts flashing red slowly. Then try to set it up again in the Adorcam app.

5. Verify WiFi Credentials and Permissions:
Make sure your WiFi network name (SSID) and password are correctly entered in the app setup. Also, confirm your iPhone allows the Adorcam app to access the local network (check in iPhone Settings > Privacy > Local Network).

If you’ve already tried these or if the camera keeps disconnecting on any motion detection, please let me know. I can guide you through more advanced checks, such as firmware updates or network interference troubleshooting.

Looking forward to your details so we can get this connected again!

Are you satisfied with this initial troubleshooting plan so far?

Already tried all

Thanks for letting me know you’ve tried the basic steps already. Since the camera still says “waiting for WiFi connection” and disconnects on motion, it sounds like a deeper connectivity or app-related issue.

Based on the latest Adorcam app troubleshooting info I found, here are some advanced steps to try:

1. Clear app cache or reinstall the Adorcam app on your iPhone:
Sometimes the app data gets corrupted. On iOS, you can delete the app then reinstall it fresh from the App Store. This helps refresh any cached faulty data.

2. Double-check Local Network permission for Adorcam app:
Go to iPhone Settings > Privacy > Local Network and make sure Adorcam is allowed. Denying this can cause connection problems.

3. Check your WiFi stability:
Make sure your WiFi network is stable without outages. You can test other devices on the same network as well.

4. Ensure camera firmware is up to date:
Sometimes older camera firmware can cause repeated disconnections. If you can access the camera settings via the app, check for firmware updates.

5. Try a different WiFi network if possible:
If you have another 2.4GHz WiFi network or a mobile hotspot, try connecting the camera there to rule out router-specific issues.

6. Factory reset the camera again and start fresh:
Even if you did it previously, try resetting the camera fully and perform a brand new setup through the app.

If after these steps the camera is still dropping off and getting stuck on “waiting for WiFi connection,” it might be a hardware issue or rarer software glitch. In that case, I recommend contacting Adorcam support directly through their official FAQ page or their support email for escalated help 1.

Would you like help with any of these advanced steps? Or have you already tried some of them? Let me know so I can guide you precisely!

Done all thru factory reset n reset up w modem. QR code etc.

Thanks for the extra info! Since you’ve done a full factory reset, QR code setup, and modem reset, but the camera still won’t connect and says “waiting for WiFi connection,” it’s good to check some specific points highlighted in Adorcam’s FAQs and recent user reports.

Here are a few things to double-check and try based on the latest guidance:

1. WiFi Network Type & Signal:
Make sure your iPhone and camera are connected to a 2.4 GHz WiFi network (not 5 GHz), as many cameras struggle with the 5 GHz band. Also, the camera should be close enough to the router during setup for a strong signal. Sometimes moving the camera closer temporarily helps with configuration1.

2. Correct WiFi Credentials & QR Code Generation:
If the WiFi username (SSID) or password was changed or entered incorrectly during QR code generation, the setup will fail. I recommend generating a new QR code carefully ensuring the SSID and password are correct and scanning again1.

3. App Permissions & App Version:
Confirm the Adorcam app on your iPhone has all necessary permissions, especially Local Network access (Settings > Privacy > Local Network). Also, check the App Store for the latest version and update the app if needed.

4. Router Settings:
Some routers have security features like MAC address filtering or AP isolation that can block the camera from connecting. Verify those settings are disabled or the camera’s MAC address is allowed.

5. Connection Method—Try Wired (If Possible):
Some users facing QR code setup failures found success by connecting the camera directly to the router with an Ethernet cable during initial configuration, then switching to WiFi. If your camera supports Ethernet, this could be a good test5.

6. Server Issues or App Errors:
Occasionally, “waiting for WiFi” can be caused by temporary server outages or app backend problems. Checking Adorcam’s support or community forums for reported outages can be helpful. Some users have also experienced errors like 502 that prevent successful connection9.

If you want, I can guide you through rechecking these items step-by-step or help you gather info about potential current outages. Let me know what you’d like to try next!

Are you satisfied with this direction so far?

Was operating fine. No changes in wifi or camera. Can you confirm if this is an app issue or not

Thanks for the details and your patience. Given that your camera was working fine with no changes on your end, and now it suddenly won’t connect with the “waiting for WiFi connection” message, it’s quite possible this is related to an app or server-side issue.

From recent user reports and discussions in October 2023, several Adorcam users have experienced connection issues where the app won’t connect properly, sometimes showing errors like 502 or “waiting for WiFi connection.” Some mention bugs or glitches requiring app updates or even server-side fixes from Adorcam1 2 7.

Additionally, the Adorcam developer has acknowledged these issues in some reports and they have been actively responding to users to resolve the problem8.

What this means for you:

- Since your hardware and WiFi have not changed, and you’ve tried all resets and setups correctly, the problem likely lies with either the app version or Adorcam’s cloud/server infrastructure.
- Unfortunately, unless Adorcam releases a new app update or fixes the server error, your camera may remain unable to connect through the app.

What I suggest now:

1. Keep your Adorcam app updated regularly from the App Store, as any forthcoming fix will arrive through updates.
2. Monitor Adorcam’s official website and forums for announcements about ongoing server or app problems.
3. If you rely heavily on the camera and need uninterrupted service, consider reaching out to Adorcam support directly so they can provide a timeline for a fix or potential workaround.
4. Meanwhile, you might want to test any alternate camera apps if your camera supports universal RTSP streams, but that depends on your model.

Would you like me to help you find the best way to contact Adorcam support or walk you through checking for app updates and alternative connection options?

Are you satisfied with this explanation and next steps?