Hi there! I understand you're having trouble with the events not showing up in your Adorcam app. Let's work together to figure this out.

Just to get a clearer picture, could you tell me:
- Are you able to view live video from your camera in the app, or is it only the recorded events that aren't showing?
- Have you noticed any error messages or issues logging into the app?
- Has this issue started recently or has it been ongoing for a while?
- Have you tried any troubleshooting steps so far, such as restarting the app or your device?

Once I have this info, I can guide you through some specific fixes. In the meantime, here are some basic steps you can try if you haven’t yet:

1. Check Network Connection: Make sure the device you're using the app on and the camera both have stable internet connections. Poor network can prevent events from loading.

2. Verify Motion Detection & Notifications: Go into your camera settings on the app and ensure motion detection is enabled. Also, check that notifications are allowed for the Adorcam app in your Windows settings.

3. Clear App Cache: Since you’re on Windows, try clearing the app cache or data. Sometimes cached info can get corrupted and clearing it can fix display issues.

4. Update or Reinstall the App: Make sure you have the latest version of the Adorcam app installed. If it’s updated but still not showing events, try uninstalling and reinstalling it.

If none of these help, we can dive into more advanced options or check if there are any service outages currently affecting the app.

Let me know what you’ve tried or observed so far!

We tried all of these and we can view live but still not get notifications or event pictures on app

Thanks for sharing those details! Since you can view live video but aren’t receiving notifications or event snapshots, there are a few more things we can check to narrow down the cause.

Here’s a step-by-step plan tailored to your Windows environment and the Adorcam app:

1. Confirm Motion Detection Settings on the Camera
Even if you enabled it, double-check within the app’s camera settings that motion detection is active and sensitivity is set appropriately. Sometimes settings can revert after app updates.

2. Check App Notification Permissions in Windows
- Open Windows Settings → System → Notifications & actions
- Find Adorcam in the list of apps and make sure notifications are enabled and allowed to show banners and sounds.

3. Verify Event Recording is Enabled
Some cameras require specific "record on event" or "event snapshot" options to be turned on separately apart from live view. Check your app’s recording settings for the camera and set them up if needed.

4. Make Sure Your Camera’s Firmware is Up to Date
An outdated camera firmware might cause recording or notification glitches. Usually, you can update firmware from the app itself or via the camera’s web interface if supported.

5. Check Storage Options
If your camera uses an SD card or cloud storage to save event clips and snapshots, double-check that the storage is not full or malfunctioning, as this can prevent events from being saved and shown.

6. Re-login or Reauthorize Your Device in the App
Sometimes your device may lose authorization with the camera’s cloud account, especially if the app was recently updated or reinstalled. Try logging out and logging back into your Adorcam account.

7. Camera Reset as a Last Resort
If none of the above works, a soft reset of the camera often resolves hidden issues: press the power button twice until you hear a beep and LED starts blinking red slowly, then set it up again following the initial setup instructions.

From what I gathered, other users found re-logging in or resetting the camera helps resolve missing event pictures and notification problems1 2.

Try going through these steps and let me know if the situation improves or if you need help with any part. Are you satisfied with the solution I provided so far?