If your Adorcam app or camera is not working, you can follow these troubleshooting steps to resolve the most common issues:

1. Update App and Firmware
- Ensure the Adorcam app is updated to the latest version via the app store1.
- Connect your camera to the app, go to settings, and check for any available firmware updates. Complete the update process if needed, then restart your camera1.

2. Camera Not Recording
- Confirm the SD card is properly inserted, has sufficient free space, and is formatted correctly. If full, delete old recordings or format the card (back up important files first)1.
- Restart the camera after checking storage and formatting the SD card1.

3. App Login & Connectivity Issues
- If you’re receiving errors like “502 error” or cannot log in, this may be a server or app-specific issue. Sometimes re-installing the app can help, but if server issues persist, it may require waiting for the company to resolve the outage25.
- Check if others are experiencing the same problem, as widespread outages have occurred in the past25.

4. Camera Network Connection
- Ensure your camera’s indicator LED is flashing red slowly; this means it’s ready for WiFi setup. If not, reset the camera by pressing the power button twice4.
- Use only a 2.4GHz WiFi network—Adorcam does not support 5GHz WiFi4.
- Move the camera closer to your router for a stronger signal4.
- When adding the device, ensure you scan the QR code correctly: hold the phone 5-8 inches from the camera lens until a tone is heard4.
- If the connection fails, verify the WiFi name and password and try again, or reset the camera and repeat the setup process4.

5. Camera Reset
- To reset the camera, press the power button twice. The LED should turn red and flash slowly, indicating readiness for WiFi setup34.

6. Lens and Obstructions
- Remove any protective film from the camera lens and ensure the lens is clean.
- Ensure nothing is blocking the lens or interfering with the QR code scanning process4.

7. Additional Help
- If all else fails, contact Adorcam support for further assistance. Support response is reportedly prompt in resolving persistent or server-level issues21.

> “If it is still unsuccessful, please press the power button twice to reset the camera and try again”4.

These steps address the most common problems—storage, app updates, WiFi connectivity, login errors, and hardware resets. If your specific issue is not resolved by these steps, detail the error message or behavior for more targeted assistance.