Hi! Thanks for reaching out about your issue connecting your bank via Plaid in the FloatMe app. I understand you’ve already connected your bank, but the app keeps asking you to connect it again. Let’s try a few things to resolve this.

Here’s what I recommend:

1. Double-check your credentials: Sometimes Plaid might not save your login info properly. Try logging directly into your bank’s website on your browser to confirm your username and password are correct.

2. Reconnect through FloatMe:
- Log out of the FloatMe app.
- Close and reopen the app (or refresh the web version).
- Try reconnecting your bank again, carefully entering your credentials.

3. Clear cache and cookies in your browser: Since you are using a WebKit-based browser on Windows 10, clearing temporary browser files can help with connection issues.
- Go to your browser’s settings.
- Find the options to clear browsing data.
- Clear cached images/files and cookies, then retry connecting.

4. Check for multiple bank account connections: If you have connected multiple accounts or multiple times, the app might get confused. Try removing any existing connections and reconnect only once.

5. Check for Plaid or bank outages: Sometimes, the bank or Plaid’s services may be temporarily unavailable or having technical issues. You can visit Plaid’s help page or your bank’s status page to see if there are any ongoing problems.

6. Ensure bank supports Plaid: Most banks are supported, but occasionally a bank updates their systems or restricts third-party access, causing reconnection prompts.

If you still get the prompt after trying these, please let me know if you see any specific error messages or codes. That would help me guide you further.

If nothing works, as a last step, you may want to reach out to FloatMe support at [email protected] with details of the issue — they can check on backend account link statuses.

Does that help so far? Are you able to try these steps?