Hi there! I’m Alice. I’d be happy to help you cancel your subscription. To start, could you please tell me a bit more? For example, which subscription are you trying to cancel— is it a subscription directly through the Haven app, or through the Apple App Store? And have you tried any steps already to cancel it on your iPhone running iOS 18.3.1? This will help me guide you better!

I got it through the App Store but it doesn’t appear in subscriptions and I got a recertification email and it takes me to a page and when I press manage subscription it says error opening stripe portal and the support button brings me to a page doesn’t exist page

Thanks for sharing those details. Just to be sure I understand: you purchased the subscription via the App Store on your iPhone, but when you check your Apple subscriptions, it doesn’t show up there. Then, you received an email to recertify your subscription, but the link to manage the subscription leads to an error related to Stripe’s portal, and the support link in that email doesn’t work either. Is that right?

This seems to be a tricky situation since the subscription isn’t appearing where it normally should in your Apple account, and the external management link is broken. Here's what I suggest we try next:

1. Verify Apple ID Sign-In: Double-check that you are signed in to your iPhone with the correct Apple ID — the one that made the subscription purchase. Sometimes users have multiple Apple IDs and subscriptions can be tied to a different account.

2. Check Purchase History: On your iPhone, go to Settings > [your name] > Media & Purchases > Purchase History. Look for the subscription charge there. If you find it, it confirms the subscription purchase was made through Apple.

3. Try Accessing Subscriptions from App Store App: Instead of Settings, open the App Store app, tap your profile icon on the top right, then tap Subscriptions. Sometimes subscriptions appear more reliably this way.

4. Review the Email for Clues: This recertification email with a Stripe portal link looks like it’s trying to direct you to a third-party payment processor. If the subscription was made via Apple, this link may be incorrect or broken.

5. Contact Apple Support: If the subscription still doesn’t show in your account but you have been charged (visible in Purchase History), contacting Apple Support is your best bet since Apple manages App Store subscriptions and payments. They may be able to look up orders tied to your Apple ID and help cancel or stop future billing.

6. Contact Haven Support: Since the Stripe portal link and support button are broken, there might be an issue on the vendor's side (Haven’s backend or email system). You can also email our support team at [email protected] explaining your issue, so they can investigate the subscription management and fix broken links.

Let’s start by checking your Apple ID sign-in and purchase history. Could you please confirm if the subscription purchase is visible there?