[Playtest Pro] Cannot open the app it says no internet connection. Same for my wife.

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Darren W
1 year ago In Playtest Pro
Cannot open the app it says no internet connection. Same for my wife.

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Grace Wilson

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1 year ago

To resolve the issue of Playtest Pro displaying a "no internet connection" message, follow these detailed steps:

1. Check Internet Connection
Ensure that your device is connected to the internet. You can do this by opening a web browser and attempting to visit a website.

2. Turn Off WiFi
On your iPhone, navigate to Settings > Wi-Fi and toggle the Wi-Fi switch off.

3. Restart Your Device
After turning off Wi-Fi, restart your iPhone. To do this, hold down the power button until you see the option to power off, then slide to turn off. Wait a few seconds, then turn it back on.

4. Turn WiFi Back On
Once your device has rebooted, go back to Settings > Wi-Fi and toggle Wi-Fi back on. Connect to your network if prompted.

5. Open the App
Launch Playtest Pro to see if the issue has been resolved.

If the problem persists, consider further troubleshooting:

6. Switch Networks
If possible, connect to a different Wi-Fi network or use mobile data. This can help identify if the issue is related to a specific network.

7. Reset Network Settings
If the app still cannot connect, you may need to reset your network settings. Go to Settings > General > Reset > Reset Network Settings. This will erase all stored Wi-Fi passwords and cellular settings, so be prepared to re-enter them after.

8. Install Updates
Ensure that both your iOS and the Playtest Pro app are up to date. Go to Settings > General > Software Update for the iOS update and search for updates in the App Store for Playtest Pro.

9. Check for App-Specific Issues
Sometimes app-specific issues can arise. Visit user support forums or the app’s official support channels for potential solutions or ongoing issues reported by other users.

Following these steps should help resolve the connectivity issue with the Playtest Pro app for both you and your wife - learn more - learn more - learn more.

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