Hi there! I see you're encountering a server error when clicking on the Playtest Pro app. To get a better idea, could you tell me a bit more?

- Are you seeing this error immediately when you open the app or after clicking on a specific feature?
- Has this just started happening recently, or has it been persistent?
- Have you tried any steps already, like restarting the app or your computer?

Once I know a bit more, I can guide you through some troubleshooting steps tailored to your Mac running OS X 10.15.7. Looking forward to your info!

Server error comes up as soon as I click on it . I restarted phone and also tried deleting it and putting it back on and it’s still doing the same thing

Thanks for the extra info! Since the Playtest Pro app shows a server error immediately on launch, and you've already restarted your device and reinstalled the app, let's dig a bit deeper.

Here are some steps to try next on your Mac running OS X 10.15.7:

1. Check Your Internet Connection:
Even if other internet services are working, sometimes specific apps have trouble connecting due to network restrictions or firewall settings. Try temporarily disabling any VPN, firewall, or antivirus software that might be blocking the app.

2. Clear App Cache (if available):
Though Playtest Pro may not have a direct cache clearing option on Mac, you can try deleting related app support files:
- Open Finder, press Cmd + Shift + G to open "Go to Folder,"
- Enter ~/Library/Application Support/ and look for any Playtest Pro folders, then delete them. This removes leftover corrupted data that could cause server errors.

3. Verify Date and Time Settings:
Incorrect date/time can cause SSL or connection failures. Go to System Preferences > Date & Time, and ensure the settings are correct or set to automatically update.

4. Check for Playtest Pro Server Status:
Sometimes these errors happen if the app's server is down or undergoing maintenance. You can check their official site or social media for any announcements.

5. Try Another Network:
If possible, connect your Mac to a different Wi-Fi or use a hotspot and see if the app behaves differently. This can help rule out network-related blocks.

If none of these work, it might be a deeper server or account issue. In that case, contacting Playtest Pro support with details about your account and error might be necessary.

Give these a try, and let me know how it goes! Are you comfortable with these steps?

When I click on it it comes up server error

Thanks for sharing that the server error appears right when you click to launch the Playtest Pro app, even after reinstalling and restarting your Mac. That definitely narrows things down.

Based on some recent reports and similar issues others have had, here’s what I suggest next to try resolving this server error on your Mac OS X 10.15.7:

1. Check Playtest Pro Server Status:
Sometimes the error is due to their servers being temporarily down or undergoing maintenance. I recommend visiting the official Playtest Pro Facebook group or community forums where other users have reported similar errors1. These places often share updates or acknowledge outages.

2. Ensure App Has Network Permissions:
Even if your internet works fine overall, the app needs permission to use your network. On macOS, check if any firewall or security software might be blocking the app from accessing the internet. You can temporarily disable the firewall in System Preferences > Security & Privacy > Firewall, then launch the app again as a test.

3. Try a Different Network Connection:
Switch your Wi-Fi or try connecting via a hotspot. Sometimes network restrictions or proxies interfere with the app reaching its servers.

4. Logout and Login to Your Account:
If you can get to any login screen or settings, logging out and back in can refresh your account session with the server.

5. Contact Playtest Pro Support:
If the issue persists, it might be specific to your account or a backend problem with their system. Reaching out to their official support with details of the error and your Mac OS version can help them investigate further.

Since your Mac is on OS X 10.15.7, all of these steps apply well to that environment.

If you want, I can help you check firewall settings or guide you through contacting support. Just let me know!

Are you satisfied with this approach so far, or would you like me to help you with any specific step?