Hi! I see that when you try to join Puzzles & Survival, it asks you to update, but then it keeps telling you to update repeatedly, even after restarting and reinstalling the game twice. Let's work together to get this sorted out.

First, can you tell me how you are updating the game? Are you updating directly through the Kindle's app store or using an APK from a website? Also, is your Kindle connected to a stable Wi-Fi network during the update?

Meanwhile, here are some steps you can try to resolve this update loop:

1. Clear the game's cache and data:
- Go to Settings on your Kindle.
- Open Apps or Applications.
- Find Puzzles & Survival in the list.
- Tap Storage, then Clear Cache and Clear Data.
- This resets the app and can fix update glitches.

2. Make sure your device software is up to date:
- Go to Settings > Device Options > System Updates.
- Install any available updates for your Kindle's Android OS 9.

3. Check your storage space:
- Ensure your device has enough free storage for the update.
- You can check this in Settings > Storage.

4. Delete the game completely again, then reboot your Kindle before reinstalling:
- Sometimes a fresh reboot after uninstalling helps clear stuck update files.

5. Try updating via the Amazon Appstore or your official app source rather than inside the game to avoid loops.

If these steps don't work, it could be a server-side issue or compatibility problem with your Kindle version. I can help escalate or check official updates if needed.

Let me know what you have tried and your update method, and we’ll take it from there!

When i join in it says that I need to update it so do but then it says it over and over again restarted and deleted the game 2 times

Thanks for sharing that. It sounds like the update loop keeps happening even after restarting and reinstalling, which can be tricky. Let's try a few targeted steps based on common fixes for this kind of issue on Android devices like your Kindle running Android OS 9:

1. Make sure your Kindle's system software is fully updated:
- Go to Settings > Device Options > System Updates.
- Installing any available updates can help improve compatibility and fix bugs that affect app updates.

2. Try clearing the app's cache and data before reinstalling:
- Settings > Apps > find Puzzles & Survival.
- Tap Storage, then "Clear Cache" and "Clear Data."
- After clearing, uninstall the app again for a clean slate.
- Restart your Kindle before reinstalling from the official source (Amazon Appstore preferred).

3. Confirm you are downloading the update from the Amazon Appstore rather than relying on the in-app prompt. Sometimes downloading the latest version directly from the store helps break the update loop.

4. Ensure your Wi-Fi connection is strong and stable during the update. Disconnect other devices if possible to avoid bandwidth issues.

5. If possible, temporarily disable any VPN or firewall that might interfere with the game's connection to its update servers.

If these steps don’t resolve the loop, there may be a known server-side or version compatibility issue affecting Kindle devices. There have been reports of similar persistent update loops that sometimes resolve after a short wait or require a patch from the developers1.

Would you like me to check if there is an ongoing known issue or help escalate this to the support team? Let me know how it goes after these steps! Are you satisfied with the solution I provided?

When i join in it says that I need to update it so do but then it says it over and over again restarted and deleted the game 2 times

Hi again! Thanks for your patience and for sharing more about the update loop. From the info and similar cases I've seen, this issue often relates to the game not properly recognizing the latest update after installation. Here's a step-by-step approach tailored for your Kindle (Android OS 9) to try and fix the loop:

1. Bind Your Game Account
Before doing anything else, make sure your Puzzles & Survival account is linked or "bound" to a reliable platform like Facebook, Google, or the game's own account system. This protects your progress if you reinstall or switch devices.

2. Uninstall the Game Completely
Go to Settings > Apps > Puzzles & Survival > Uninstall. After uninstalling, restart your Kindle device to clear any temporary files that might cause conflicts.

3. Clear App Store Cache (If Using Amazon Appstore)
- Go to Settings > Apps > find the Amazon Appstore > Storage > Clear Cache and Clear Data.
- This ensures the app store isn't stuck on outdated info that causes update loops.

4. Reinstall from the Official Amazon Appstore
Download and install the game fresh from the Amazon Appstore rather than any APK files or third-party sources.

5. Avoid Updating Inside the Game at First
After fresh install, try to open the game but if it asks for an update, close the game and check for app updates directly in the Amazon Appstore to see if an update is pending there. Installing the update from the store rather than just inside the game can break the loop.

6. Verify Storage and Network
- Make sure your device has enough free space (at least 1-2 GB free is a good safety margin).
- Use a stable Wi-Fi connection to avoid corrupted downloads.

7. Disable VPN or Proxy Settings Temporarily
If you're using a VPN or any proxy, try turning it off during the update process. This can sometimes interfere with the game's ability to verify updates.

If after trying all these steps, the update loop remains, it might be a wider issue affecting Kindle users currently. Some players have resolved this once the developer releases a patch or server fix. You can also keep an eye on the official Puzzles & Survival Reddit community where players report these issues and sometimes share fixes1.

Would you like me to help contact support with your device details or check for any official announcements? Let me know how it goes or if you want me to assist further!

Are you satisfied with the solution I provided?

When i join in it says that I need to update it so do but then it says it over and over again restarted and deleted the game 2 times

Hi! Thanks for your patience and for explaining your issue again. Based on what you've shared and some recent info I've checked, the repeated update prompt in Puzzles & Survival on your Kindle (Android OS 9) usually happens when the game or device doesn't properly recognize that the update has been installed.

Let's try the following steps carefully to break the loop:

1. Update your Kindle system software
- Go to Settings > Device Options > System Updates.
- Install any available updates. A full device update can sometimes fix compatibility problems affecting apps1.

2. Clear Amazon Appstore cache and data
- Go to Settings > Apps > Amazon Appstore > Storage.
- Tap Clear Cache and Clear Data.
- This refreshes the store and may fix stuck update info.

3. Uninstall Puzzles & Survival completely
- Go to Settings > Apps > Puzzles & Survival > Uninstall.
- After uninstalling, restart your Kindle to fully clear temporary files.

4. Reinstall the game from the Amazon Appstore
- Open Amazon Appstore.
- Search for and download Puzzles & Survival only from this official source to avoid version conflicts.

5. Do not update inside the game right away
- Open the freshly installed game.
- If it asks to update, close the game and check if there is an update available in the Amazon Appstore.
- Download and install updates directly from the store rather than via the in-game prompt.

6. Ensure a stable Wi-Fi connection
- Make sure you have a strong, stable Wi-Fi connection during update and gameplay.

7. Disable VPN or proxy (if any)
- If you're using a VPN or proxy, turn it off temporarily, as this can interfere with update verification.

If after all this you're still stuck in the update loop, it might be a known issue that the developers need to patch. In that case, keeping an eye on official forums or communities like the Puzzles & Survival Reddit can be helpful, and I can assist you with contacting support for further escalation if needed1.

Please try these steps and let me know how it goes. Are you satisfied with the solution I provided?

When i join in it says that I need to update it so do but then it says it over and over again restarted and deleted the game 2 times

Hi again! Thanks for your continued patience. I looked into the update loop issue specifically for Puzzles & Survival on devices like your Kindle with Android 9, based on recent user experiences and official suggestions. Here’s a focused set of steps to try that have helped others break this repeated update prompt:

1. Update Your Kindle System Software
- Go to Settings > Device Options > System Updates.
- Install any available Kindle OS updates. This can resolve compatibility problems affecting app updates1.

2. Clear Amazon Appstore Cache and Data
- Go to Settings > Apps > Amazon Appstore > Storage.
- Tap “Clear Cache” and then “Clear Data.” This refreshes the store and can fix stuck update notifications.

3. Uninstall Puzzles & Survival Completely
- Go to Settings > Apps > Puzzles & Survival > Uninstall.
- Restart your Kindle after uninstalling to clear any leftover temp files.

4. Reinstall the Game Using the Amazon Appstore
- Open the Amazon Appstore and download Puzzles & Survival from there only to avoid mismatched builds or versions.

5. Update the Game via the Amazon Appstore, Not In-Game
- After reinstalling, open the game and if it prompts for an update, close the game.
- Check the Amazon Appstore for any pending updates and install them directly. Updating outside the game can stop the loop.

6. Check Network and Disable VPN
- Ensure you have a strong, stable Wi-Fi connection.
- Turn off any VPNs or proxy services that might block update verification.

If you follow these steps and the update loop still persists, it might be an ongoing issue with some Kindle devices that the developers are working to fix. You can monitor official communities like Reddit or the Facebook group for announcements and temporary workarounds1.

Would you like me to assist with contacting support to escalate your case? Let me know how these steps work for you!

Are you satisfied with the solution I provided?