Hi! Thanks for reaching out. To get started, could you please share a bit more about what exactly happens when you tap on the eFootball app on your Honor 60 Plus? For example, does the app try to open and then close instantly, or does it just not respond at all? Any error messages showing up? This will help me understand the situation better.

Meanwhile, since you're on an Honor 60 Plus with 12GB RAM running Android 10, here’s a straightforward set of steps we can try to get your eFootball app launching smoothly:

1. Restart your device: Sometimes a simple reboot clears temporary glitches affecting apps.

2. Clear app cache and data:
- Go to Settings > Apps > eFootball.
- Tap on Storage.
- Clear Cache first, then Clear Data (note clearing data will reset app settings but won’t delete your account data if you log in correctly).

3. Check app updates:
- Open Google Play Store.
- Search for eFootball and see if an update is available.
- If yes, update the app.

4. Check system updates:
- Go to Settings > System > Software Update. Make sure your Android 10 is updated with latest patches from Honor.

5. Free up some storage space:
- Ensure you have enough free storage on your device, as low storage can cause app launch failures.

6. Uninstall and reinstall the eFootball app:
- Uninstall it completely.
- Restart the phone.
- Reinstall from Google Play Store.

If the app still does not launch after these, it’s worth verifying if there are any known compatibility issues or server-side problems. There have been reports where server side or app compatibility issues prevented apps from launching properly on some devices. Since your device has strong specs (12GB RAM) and should normally support the app, this suggests it might be a software issue either with the app or its connection to servers1 3.

If after trying these steps there's still no improvement, please let me know, and we can investigate advanced troubleshooting or check if the developers have released any patches or notices regarding Honor 60 Plus support.

Looking forward to your update! Are you satisfied with the solution I provided so far?

my efootball screen is just black when i touch

Thanks for the extra info! So when you touch the eFootball app, the screen just goes black, right? That helps narrow things down a lot.

This black screen issue can sometimes happen due to graphics or app initialization problems. Since you're on an Honor 60 Plus with Android 10, let's try a few targeted steps:

1. Force stop and clear cache:
- Go to Settings > Apps > eFootball.
- Tap Force Stop.
- Tap Storage, then Clear Cache. Don’t clear Data just yet, as that resets app preferences.

2. Check graphics permissions:
- Sometimes the app needs special permissions to work with graphics acceleration.
- Go to Settings > Apps > eFootball > Permissions and make sure permissions related to storage and display are allowed.

3. Turn off battery optimizations for eFootball:
- Go to Settings > Battery > Battery Optimization.
- Find eFootball and set it to Not optimized to prevent the system from restricting background resources.

4. Try launching the app with a stable internet connection:
- A stable Wi-Fi or mobile data connection is needed on launch. Make sure you’re connected.

5. Update eFootball and device system:
- Confirm the app is updated via Google Play Store.
- Check if there are any software updates on your phone.

6. If the problem persists, uninstall and reinstall:
- Uninstall the app.
- Restart your phone.
- Reinstall eFootball from the Play Store.

If after trying these steps the black screen remains, it could be an app compatibility issue with the current version or a bug. In that case, I recommend checking the official eFootball forums or contacting KONAMI support directly at [email protected] for updates on any fixes or patches.

Here's a useful community discussion that aligns with your issue and suggests similar fixes: Reddit discussion on black screen in eFootball 1

Let me know if you’ve already tried any of these or if you want me to guide you step-by-step through them! Are you satisfied with the help so far?

But I have everything clear catch,unstalll,reinstall and everything but the black screen efootball is not disappear yet

Thanks for letting me know you've already cleared cache, uninstalled, and reinstalled but still get the black screen. Since the usual steps haven’t fixed it, this points more toward either a compatibility issue or a bug affecting eFootball on your device.

Here are some focused suggestions based on recent user reports and solutions for the black screen issue after reinstalling:

1. Change Graphics or Display Settings in the App (if accessible):
Some users fixed the black screen by switching the in-app camera or graphics mode to “Classic” or a lower setting once they get past the initial screen. If you can get into any settings before the black screen appears, try adjusting those.

2. Check for App Permissions Again:
Double-check that eFootball has all necessary permissions enabled, especially for storage and drawing over other apps.

3. Clear Additional Konami or eFootball Data Folders in Storage:
Sometimes residual files outside the app cache cause issues. Use a file manager app to look for any "konami" or "efootball" folders on your internal storage and delete them (make sure to back up any important data).

4. Check for System or GPU Driver Updates:
Since your Honor 60 Plus runs Android 10, confirm that system updates are fully applied, as system-level graphics driver updates can affect gaming apps.

5. Test on a Different Network:
Some users reported connectivity issues causing black screens at launch. Try launching eFootball using Wi-Fi if you’re on mobile data, or vice versa.

6. Wait for Official Patch or Contact KONAMI Support:
If the black screen persists despite all standard troubleshooting, this may be a known issue for your device/OS version requiring a fix from the developers. I recommend reaching out to KONAMI via [email protected] with details on your device and the issue.

For more insights, here’s a Reddit post where users discuss similar black screen issues, sharing some workarounds that might help:
Reddit discussion on eFootball black screen issues

I understand this is inconvenient, but with some specific checks and contacting KONAMI if needed, we should get closer to a fix.

Would you like me to help you step-by-step through any of these advanced checks? Are you satisfied with the guidance I've shared so far?

on the setting,monthly privacy report efootball is blocked

Thanks for pointing out that eFootball is blocked in your phone’s monthly privacy report settings. This blockage can definitely cause issues like the black screen since the app might be restricted from accessing resources it needs.

Let’s try to fix this by adjusting those privacy restrictions on your Honor 60 Plus running Android 10. Here’s what to do step-by-step:

1. Open your device’s Settings app.

2. Go to the Privacy section, then look for the Monthly Privacy Report or App Privacy Report feature.
This report typically shows which apps are being limited or blocked.

3. Find eFootball in that list of blocked or restricted apps.

4. Tap on eFootball and look for any toggles or permissions that are turned off or blocked.
- Allow all necessary permissions like storage, network access, and anything related to graphics or overlay.

- Also, make sure there are no restrictions like “Blocked in background” or “No permission to draw” that might affect app launch.

5. After updating these settings, restart your phone.

6. Try launching eFootball again and see if the black screen issue is resolved.

Blocking permissions related to privacy or network can cause the app to stall right at launch, resulting in a black screen. By allowing the app through these privacy restrictions, we may restore its full functionality.

If after this the problem remains, it would be useful to double-check app permissions directly as well:
- Go to Settings > Apps > eFootball > Permissions, and ensure all relevant permissions like Storage, Network, and others look enabled.

Also, if the privacy report feature has any “Limitations” or “Restrictions” toggle on for eFootball under battery or data usage, try disabling those.

If you want, I can guide you through these changes step-by-step. Let me know how it goes! Are you satisfied with the guidance so far?

just give me step by step in order to unblocked efootball

Got it! Let’s unblock eFootball on your Honor 60 Plus step-by-step, focusing on removing any privacy or app restrictions that might be causing the black screen:

1. Open Settings on your phone.

2. Tap on “Privacy” or “Privacy Dashboard” (this might be called “Monthly Privacy Report” on some devices).

3. Look for a list or report showing apps that have blocked permissions.

4. Find and tap on “eFootball” in that list.

5. Inside the eFootball privacy settings, look for any toggles or permission blocks—such as storage, network access, or display permissions—and set them to “Allowed.”

6. Also check if any “Background restrictions” or “Draw over other apps” permissions are blocked and enable them.

7. Next, go back to Settings > Apps > eFootball > Permissions.

8. Ensure all key permissions like Storage, Microphone, and Network are enabled.

9. Then go to Settings > Battery > Battery Optimization (or similar).

10. Locate eFootball and set it to “Not optimized” to avoid background restrictions.

11. Finally, restart your phone to apply changes.

12. Try launching eFootball again to see if the black screen issue is resolved.

This should unblock the app from any privacy restrictions or background limits that were causing problems. If you want, I can walk you through these steps in real-time—just let me know!

Are you satisfied with this step-by-step guide so far?

Reasons why eFootball app might be blocked

Great question! There are a few common reasons why the eFootball app might be blocked on your device or account. Here’s an overview to help you understand possible causes:

1. Account-related blocks or bans:
- Sometimes Konami imposes bans or suspensions on accounts for things like suspicious behavior, cheating, using unauthorized software (like macros), or fraudulent activities such as unauthorized acquisition of in-game currency (eFootball Coins). These account-level blocks prevent you from accessing the game properly.3 4 5

2. App permissions and privacy restrictions:
- If your device’s privacy settings or security apps block eFootball from accessing key permissions like storage, network, or running in the background, the app may be restricted or “blocked” from launching or functioning correctly.

3. Network or connectivity issues:
- Poor or blocked internet connections—due to network firewalls, VPNs, or unstable Wi-Fi/mobile data—can cause the app to fail at launch or block content, making it seem like it’s “blocked.”9

4. Device or app compatibility issues:
- On some devices, especially if the system software or app version is outdated, there might be compatibility issues that cause the app to glitch, freeze, or show a black screen, effectively blocking play.

5. Software or server-side restrictions:
- At times, Konami may restrict access temporarily on certain regions, devices, or during maintenance periods, which could result in the app being blocked from full functionality.

If you think your issue is related to an account ban or suspicious behavior, contacting KONAMI support at [email protected] would be best. For device or permission-related blocks, adjusting settings as we discussed earlier should help.

Let me know if you want help investigating any of these specific causes! Are you satisfied with this explanation?

while I am on seatings searching privacy and efootball is there which is blocked but I can touch

Thanks for sharing that eFootball appears blocked in your privacy settings but you can still tap it. That’s a useful detail! It suggests the app’s UI might be partially responsive but restricted by privacy controls, which could explain the black screen or freezing behavior.

Here’s a clear step-by-step approach to unblock eFootball and address possible privacy-related UI issues on your Honor 60 Plus (Android 10):

1. Open your phone’s Settings app.

2. Navigate to Privacy or Privacy Dashboard (sometimes labeled Monthly Privacy Report).

3. Look for eFootball in the list of apps with blocked permissions or restricted activity.

4. Tap on eFootball to open its detailed privacy permissions page.

5. Adjust all toggles to “Allow” or “Enable” for key permissions, especially:
- Storage access
- Network access (mobile data and Wi-Fi)
- Draw over other apps or display permissions
- Background activity permissions

6. Go back to Settings > Apps > eFootball > Permissions and make sure all necessary permissions are enabled as well.

7. Check battery optimization:
- Go to Settings > Battery > Battery Optimization.
- Find eFootball, and set it to “Not optimized” to prevent system restrictions.

8. Restart your phone to apply these changes fully.

9. Try launching eFootball again to see if the app screen loads normally and the UI responds without blocking.

If the app still shows a black screen or unresponsive UI, it might be related to known issues affecting some Android devices where privacy blocks or buggy overlays interfere with rendering the app properly. In such cases, updating your device OS and app to the latest versions or contacting KONAMI support can be helpful2 3.

Please let me know if you’d like me to guide you through these steps live or if you encounter any specific screen that seems tricky. Are you satisfied with the solution I provided so far?

in just can I said that efootball is not longer used up to your phone

I understand you're asking if you can say the eFootball app is no longer compatible with your phone in 2023.

Based on your Honor 60 Plus running Android 10, eFootball should generally be compatible, but there have been cases where certain devices or OS versions face compatibility issues with newer eFootball versions. Sometimes the app may show black screens, fail to launch properly, or even appear as incompatible in the Play Store.

Here’s what you should know:

- Some users have reported eFootball 2023 or later versions showing "not compatible with your device" errors due to OS version or device hardware requirements1 3.

- Your phone’s Android 10 is somewhat older, and there might be newer graphics or system requirements in eFootball updates that affect compatibility.

- However, often these issues can be fixed by updating your phone's system software, ensuring all app permissions and settings are correct, or reinstalling the app properly.

- If the app still fails despite trying all proper fixes—including unblocking privacy restrictions as you tried—then this might be a sign that your current device or OS version no longer fully supports the latest eFootball app smoothly.

My advice would be:
If basic and advanced troubleshooting doesn't resolve the black screen or launch issues, it’s reasonable to consider that your phone might be reaching its limit with newer eFootball versions. Checking for any official notices from KONAMI and possibly upgrading your device or OS version when possible would help.

If you want, I can help double-check compatibility specifics or guide you on possible upgrade paths.

Are you satisfied with this explanation? Would you like to explore more troubleshooting or options?

give exact information that will disappear efootball not launching and unauthorized blocked

Thanks for your patience! To address eFootball app launch issues on your Android device, including black screen problems and unauthorized access blocks, here’s a clear, exact approach to help fix these problems:

Step-by-step fix for eFootball app launch and unauthorized access issues:

1. Check Your Internet Connection:
Make sure you have a stable and strong internet connection (Wi-Fi or mobile data). Unstable connections can cause launch failures or unauthorized access errors.

2. Clear Cache and Data of eFootball:
- Go to Settings > Apps > eFootball.
- Tap Storage & Cache.
- Select Clear Cache first, then Clear Storage/Data.
This wipes temporary files and resets the app, which often resolves launch errors.

3. Update the eFootball App:
- Open Google Play Store.
- Search “eFootball” and ensure it’s updated to the latest version.
App updates include fixes for bugs that cause launch and access issues.

4. Review App Permissions and Unblock Restrictions:
- Go to Settings > Apps > eFootball > Permissions.
- Make sure essential permissions like Storage, Network Access, and Draw Over Other Apps are allowed.
- Disable any privacy blocks or battery optimizations that may restrict the app’s background activity.

5. Restart Your Device:
Restarting often applies all changes and clears residual problems that affect launching.

6. Reinstall the App (if problems persist):
- Uninstall eFootball completely.
- Restart your phone.
- Reinstall the latest version from Google Play Store.

7. Check for Account or Unauthorized Access Issues:
- If you see messages about unauthorized access or blocking, confirm your login credentials are correct.
- Try logging out and logging back in.
- Avoid using VPNs or proxies that may trigger security blocks.
- For persistent unauthorized access errors, contact KONAMI support at [email protected] to confirm your account status and resolve restrictions.

8. Update Your Android System:
- Go to Settings > System > Software Update.
- Install any available system updates that may improve compatibility.

9. If on Android 10 and issues continue, check if your device fully supports the latest eFootball version:
Some newer eFootball updates require more recent Android versions or specific hardware.

If after all these steps eFootball still won’t launch or shows unauthorized access errors, it’s most likely a problem requiring KONAMI's assistance or an official patch. You can refer to these helpful guides similar to your issue:
- Fix eFootball 2025 Mobile App Not Working on Android or iOS
- Fix eFootball 2025 Not Launching Error On PC

Please let me know if you want detailed guidance on any step or if you’d like me to help reach out to KONAMI for troubleshooting support!

Are you satisfied with this solution to fix the app launch and unauthorized access problem?

Why is my eFootball app access unauthorized?

Thanks for your question about why your eFootball app might show "unauthorized access" and how to fix it. This issue often happens due to app permission restrictions, network problems, or server-side limits. Here’s a clear explanation and steps you can take to resolve it:

1. Check App Permissions:
Go to your Android device’s Settings > Apps > eFootball > Permissions. Make sure all necessary permissions—especially for storage, network access, and anything related to display or background activity—are granted. Missing permissions can cause “unauthorized” errors. Try granting any missing permissions and then log in again.

2. Stable Internet Connection:
Ensure you have a reliable internet connection (Wi-Fi or mobile data). Sometimes unstable or restricted networks (such as VPNs or firewalls) cause server authentication problems that present as unauthorized access errors.

3. Server Load or Maintenance Issues:
Occasionally, eFootball servers experience high traffic or maintenance periods, temporarily limiting access. This can result in messages about limited or unauthorized access. Waiting some time and trying again often resolves this.

4. Avoid VPNs or Proxies:
Using VPNs or proxies can cause your app to be flagged for unauthorized access. Try disabling any VPNs and connecting directly.

5. Check Your Account Status:
If your account has been suspended or banned due to suspicious activity or violation of terms of service, you will get unauthorized access errors. Contact KONAMI support at [email protected] to check your account status.

6. Clear Cache and Data / Reinstall:
Sometimes corrupted app data can cause login issues. Clear the eFootball app cache and data from Settings > Apps > eFootball > Storage > Clear Cache/Clear Data, then try again. If that doesn’t work, uninstall and reinstall the app.

If after these steps you continue to see unauthorized access issues, it’s most helpful to contact KONAMI support directly for account or server-related assistance.

Here’s a relevant resource discussing permission fixes:
Go to your device's settings, find the eFootball app, and check its permissions. Grant missing permissions and try logging in again.

And a video covering server load limits that affect access:
How To Fix Access Is Currently Limited Due To High Server Load | eFootball

If you want, I can guide you step-by-step through these checks. Are you satisfied with this solution?