Hi there! I see your Palmon app is stuck at 5% on the loading screen. That can be tricky, but let's work through it together.

First, may I ask:
- Have you recently updated the app or your operating system?
- Did the loading freeze happen suddenly or after some event?
- Have you tried restarting the app or your device already?

Meanwhile, here’s a step-by-step approach you can try:

1. Force Close and Restart
- Completely close the Palmon app (use Task Manager on Windows to ensure it’s not running in the background).
- Then restart the app and see if it moves past 5%.

2. Check Internet Connection
- Confirm your internet is stable and fast enough since the app often needs to load game data online.

3. Clear Cache/Data (if possible within the app or in Windows settings)
- Sometimes corrupted cached data can stall loading.
- You might need to clear temporary app data or reinstall the app.

4. Restart Your PC
- A quick reboot can often resolve behind-the-scenes issues affecting app loading.

5. Check for App Updates or Patches
- Developers sometimes release fixes for loading bugs right after updates. If an update is pending, install it.

If these steps don't resolve the issue, there might be a temporary problem on Palmon’s server side or an issue with your saved data. Some users found that deleting local character files helped, but this would reset game progress, so it's best as a last resort.

Would you like me to guide you through clearing cache or checking for updates? Also, do you see any error messages beyond the 5% stuck loading?

Let me know what you’ve tried and how the app behaves, and we'll take it from there!