Hi! I see that your Rakuten app on your iPhone is immediately shutting itself off, which sounds like the app is crashing. I want to help you get that sorted out.

To start, can you tell me if this happens right after you open the app, or does it shut down after some use? Also, have you noticed if this started after any recent updates to iOS or the app itself? Any additional details will help me diagnose better.

In the meantime, here’s a simple step-by-step you can try that often resolves crashing issues on iOS devices:

1. Force Close and Reopen the App
- Double-click the Home button or swipe up from the bottom (depending on your iPhone model) to open the app switcher.
- Find the Rakuten app card and swipe it up to force close it.
- Then open the Rakuten app again.

2. Restart Your iPhone
- Press and hold the side button and either volume button until you see the slider.
- Slide to power off, wait 30 seconds, and then press the side button to turn your phone back on.

3. Update the Rakuten App
- Open the App Store, tap your profile icon at the top right, and scroll down to see if Rakuten has an update available. If yes, update it.

4. Reinstall the App
- Press and hold the Rakuten app icon on your home screen, then tap “Remove App” > “Delete App.”
- Restart your phone again, then go back to the App Store and download Rakuten fresh.

If the app still crashes immediately after that, it might help to check your iPhone’s analytics for any crash reports related to Rakuten to get more insight, or we can look into any recent iOS incompatibilities or settings that could cause this behavior.

Let me know how these steps go or if you’ve already tried some of them! I’m here to help you through this.