[Rakuten] When I select a company I get the website, but all items are in Korean.

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Mary
1 year ago In Rakuten
When I select a company I get the website, but all items are in Korean.

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Hello! I see you're having an issue where the Rakuten website displays items in Korean. Let's try to get that sorted for you.

First, could you confirm if you're accessing the Rakuten site through their global website or if you're using a specific country version? Sometimes, the default settings can direct you to a regional website that may not be in your preferred language.

If you're already on the global site and still see everything in Korean, here are a few steps to change the language back to English:

1. Look for Language Settings: Most websites have an option to change the language at the top of the page. Check for a language dropdown menu or icon (usually represented by a globe or 'EN' for English).

2. Clear Cache and Cookies: Sometimes, your browser keeps certain settings saved. You can clear your browser's cache and cookies, which might reset the language preferences:
- Open your browser settings.
- Find "Privacy" or "Clear browsing data."
- Select "Cached images and files" and "Cookies and site data," then clear them.

3. Use a Different Browser: If you're still experiencing issues, try accessing the website using a different browser or a private/incognito window. This can also help in refreshing the language settings.

4. Access the Global Express Site: If you are looking for specific products, you might want to access Rakuten Global Express directly, where you can set the language to English. Here’s the link: Rakuten Global Express 1.

Let me know if these steps help, or if you're still having trouble, we can explore more options together!

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