[Dexcom Clarity] My app says the date is 2029 and I try and correct the date and it doesn't work..

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Carol Haryu
3 months ago In Dexcom Clarity
my app says the date is 2029 and I try and correct the date and it doesn't work..

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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3 months ago

Hi there! I see your Dexcom Clarity app is showing the date as 2029, and when you try to correct it, it doesn’t update. Let’s work through this together.

First, just to clarify:
- Is this issue happening on your Windows device with the WebKit browser?
- Have you checked if the date and time settings on your Windows system itself are correctly set?
- Also, have you tried logging out and back into the Dexcom Clarity app?

Meanwhile, here’s a step-by-step approach to try:

1. Check Windows Date and Time Settings
- Click on the clock on the Windows taskbar, select “Date and time settings.”
- Make sure “Set time automatically” and “Set time zone automatically” are turned ON.
- If they are on, try toggling them OFF and then manually set the correct date and time before toggling them back ON.

2. Clear Browser Cache
- Since you’re using WebKit-based browser, sometimes cached data can cause display issues.
- Clear your browser cache and cookies, then restart the browser and reopen Dexcom Clarity.

3. App and Browser Updates
- Ensure your browser is up to date.
- If you are using a Dexcom Clarity desktop app or any installed software, make sure it’s the latest version.

4. Log Out and Login Again
- Sometimes data sync issues cause wrong date displays. Logging out of the Dexcom Clarity app and logging back in can force a data refresh.

If you’ve tried these already, or if the problem persists, I’d suggest checking if your account region settings are correct since this can affect date/time display formats. Adjusting the region settings on your Windows device to match your actual location might help.

If none of this works, there might be a deeper syncing problem with the Dexcom Clarity servers or your app version. In that case, contacting Dexcom support directly at [email protected] would be the next best step.

Could you please let me know what you’ve already tried and what you observe after these steps? That way I can help you more effectively.

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