Hi! I’m sorry to hear the Stop & Shop app is charging you for an item you didn’t purchase. Let’s get to the bottom of this together. Could you please clarify a bit more for me?

- Are you seeing the incorrect charge on your order receipt within the app or on your bank statement?
- Is this happening with a specific order, or has it happened multiple times?
- Have you checked your order details or receipt in the app to confirm the items you were charged for versus what you actually received?

This information will help me guide you through the right steps. Meanwhile, here are some general things we can try:

1. Review your order details: Open the Stop & Shop app on your Kindle and go to your recent orders. Check the itemized list to confirm what you were invoiced for.

2. Check substitution preferences: Sometimes, if an item is out of stock, the store may substitute a different item you didn’t expect, which could affect the charge. Make sure your substitution preferences in the app are set according to your wishes.

3. Contact Stop & Shop customer support via the app: There is usually a support or help section where you can report billing issues directly. They can access your order records and help resolve incorrect charges or provide refunds if needed.

4. Check payment method: Make sure your saved payment methods are up to date and no accidental charges are being applied somehow.

If you’ve already done these or the issue persists, let me know, and I can guide you through more specific troubleshooting or help you draft a support message.

Are you able to access your order history now? If so, please tell me what you see about the charged item.

Nature Valley Almond Crunch has appeared on my store receipt multiple times. I use Stop & Shop all all on my android phone

Thanks for clarifying that the Nature Valley Almond Crunch item keeps appearing repeatedly on your Stop & Shop store receipt, and you use the app on your Android phone. That definitely sounds unusual.

Since you said you’re charged multiple times for this item even though you don't buy it, here’s what I recommend you do next:

1. Check Your Order History Carefully: Open the Stop & Shop app on your Android phone. Go to your order history and view the itemized details of each recent order that included this charge. Make sure the Nature Valley Almond Crunch appears on those orders in the app versus just on your bank or card statement.

2. Review Substitution Settings: Sometimes if an item is unavailable, the system substitutes something else automatically. Double-check your substitution preferences in the app settings to make sure you haven’t accidentally allowed substitutions that include this item.

3. Verify Your Cart Before Checkout: When you place an order, carefully review your cart to confirm that Nature Valley Almond Crunch is not being added inadvertently.

4. Check Saved Shopping Lists or Auto-Orders: If you have previously saved shopping lists or recurring orders, this product might be on them by mistake, causing repeated charges. Remove it from these lists if found.

5. Contact Stop & Shop Customer Service: Since this involves recurring charges you didn’t authorize, I recommend reporting the issue directly via the app’s support or help section. Customer service can review your transactions and initiate refunds or further investigation.

Steps in the app to contact support usually include: Menu (three lines or profile) > Help or Customer Service > Submit a ticket or Chat option.

If you want, I can help you draft a message to customer service to explain your situation clearly. Also, confirm to me if the charges appear only on the app orders or directly on your payment method/bank statement as well.

Would you like help with that or guidance on checking any of the steps above?