Hi there! I understand you're not seeing a history tab in the AZ Lottery Players Club app on your iPhone. Let’s get this sorted out together.

To start, could you tell me a bit more? Are you referring to your ticket purchase history, your play history, or some other type of history? Also, which version of the app are you using—do you know if it's the latest update? Sometimes app layouts can change with updates.

While I wait for that info, here are a few steps we can try:

1. Check for App Updates: Open the App Store, tap your profile icon at the top right, and scroll to see if an update for the AZ Lottery Players Club app is available. Updating can sometimes restore missing features.

2. Explore the Menu: Since the history tab isn’t visible, try tapping on any “Account,” “Profile,” or “My Tickets” sections within the app. Sometimes the history is nested there instead of a dedicated tab.

3. Log Out and Back In: If you’re logged into your Players Club account, try logging out and then logging back in. This can refresh your account data and sometimes restores missing tabs.

4. Reinstall the App: If nothing shows up, uninstalling and reinstalling the app may help clear any glitches.

Could you please try these and tell me if the history or purchase records appear anywhere after? Also, confirm your app version if you can see it in the settings.

I’m here to assist further based on what you find!

Can’t find my free lottery ticket I redeemed points for on the players club app

Thanks for reaching out about your free lottery ticket redeemed with points on the AZ Lottery Players Club app. Let’s try to track down that ticket for you!

First, could you let me know if you received any confirmation or notification within the app or via email when you redeemed your points for the ticket? Sometimes the ticket appears under a special section or a rewards wallet.

Meanwhile, here’s what you can check step-by-step:

1. Look in the Rewards Section: Open the app and go to the “Rewards” or “My Rewards” area. Free tickets redeemed with points typically show up there or in a “Coupons” or “My Tickets” subsection.

2. Check Your Account History: If you can’t find a dedicated tab for redeemed tickets, look for any transaction or redemption history in your Players Club profile. This might give a clue where the ticket is held or if the redemption went through properly.

3. Confirm App Updates: Make sure your AZ Lottery Players Club app is updated to the latest version from the App Store, as updates can improve how rewards and tickets are shown.

4. App Notifications or Emails: Sometimes free tickets appear as digital QR codes or barcode coupons delivered via app notifications or email. Check those spots to see if your ticket is sent there.

If you’ve gone through these and still can’t locate the ticket, the issue might be with the redemption processing or visibility in your app account. At that point, contacting AZ Lottery Players Club support directly would be the next best step. You can reach them at [email protected] for a deeper look into your account and transactions.

Would you like me to guide you through checking these sections in the app now, or help draft a message to support? Also, let me know if you saw any confirmation after redeeming your points!