Hi there! I understand you're having trouble with the AZ Lottery Players Club app not checking your winning tickets. Let's get this sorted out together.

To start, could you tell me a bit more about what's happening? For example:

- Are you trying to scan tickets using the app's scanner, or entering ticket numbers manually?
- Do you get any error messages or results, like "not an active ticket" or a system error?
- Have you noticed if the app has been updated recently or if this started happening after an update?

Meanwhile, here are some common steps that often fix issues like this on Android devices (your version 10 device specifically):

1. Update the App: Make sure your AZ Lottery Players Club app is updated to the latest version from the Google Play Store. Sometimes older versions can have bugs related to ticket scanning or checking.

2. Clear App Cache: The app might have some old data causing trouble. Go to your Android Settings > Apps > AZ Lottery Players Club > Storage > Clear Cache. Clearing cache often resolves glitches without deleting your account or saved data.

3. Restart Your Device: After clearing cache, restart your phone to refresh all running services.

4. Check Ticket Eligibility: Verify that the tickets you're trying to check are current and eligible. Sometimes tickets that are expired or not part of promotions may show as inactive.

5. Network Connection: Ensure you have a stable internet connection, as the app needs to connect to lottery servers to verify tickets.

If you've tried the above and still face issues, the app could be experiencing temporary server problems or glitches. In that case, contacting AZ Lottery support at [email protected] would be the next step.

Could you try these and let me know what happens? This will help me guide you further if needed.