Hi there! I’m here to help you with the scanner issue you’re experiencing with the AZ Lottery Players Club app. Could you please provide a bit more detail about the problem? For instance, are you seeing any error messages, or is the app not responding when you try to scan your ticket?

Let’s work together to get this sorted out!

I changed my password and the scanner is not even an option

Thank you for providing more details! If the scanner option is missing after changing your password, it might be related to a session refresh issue or a temporary glitch. Let’s go through some steps to help you get it back:

1. Logout and Relaunch the App:
- Sometimes, logging out and back in can refresh your options. Open the AZ Lottery Players Club app, tap on your profile icon, and select 'Logout.' Then, sign back in with your new password.

2. Check for Updates:
- Make sure the app is up-to-date. Navigate to the Google Play Store, search for the AZ Lottery Players Club app, and see if an update is available. If there is one, install it.

3. Clear App Cache:
- Clearing the app cache can help resolve issues. Go to your device's Settings > Apps > AZ Lottery Players Club > Storage > Clear Cache. Then, reopen the app.

4. Reboot Your Device:
- Restarting your device can also resolve temporary glitches. Power off your Android device and turn it back on after a few seconds.

5. Reinstall the App (if needed):
- If the above steps didn't work, try uninstalling and then reinstalling the app. This can often fix more persistent issues.

After trying these steps, let me know if the scanner option is still missing. If it is, we may need to escalate this issue to higher-level support.