Hi there! I see you're experiencing an issue where the FAZUA app does not resume recording the trip distance after you pause and then restart the ride. Let's get to the bottom of this.
First, could you tell me how exactly you are pausing the ride? Are you using a pause or stop button within the app, or does the app pause automatically when you stop riding?
In general, the FAZUA app should continue tracking distance when you pause and then restart the ride. If it's not doing that, here are some steps you can try:
1. Check for App Updates: Ensure that you have the latest version of the FAZUA app installed from the App Store. Updates often fix bugs related to tracking and recording.
2. Proper Pause/Resume Procedure: When you stop riding, use the pause function in the app (if available) rather than closing or minimizing it. When you're ready, use the resume or restart button to continue the trip.
3. Background App Refresh: Since you’re on iOS, ensure that Background App Refresh is enabled for the FAZUA app. This allows the app to continue working and tracking when it’s not in the foreground. You can check via: - Settings > General > Background App Refresh > ensure FAZUA app is enabled.
4. Check Location Permissions: The app needs location access to track distance. Go to: - Settings > Privacy & Security > Location Services > FAZUA app, and make sure it is set to “While Using the App” or “Always”.
5. Restart Your iPhone: Sometimes a simple restart can resolve temporary glitches.
If after these steps the app still does not continue recording distance after pause and restart, it might be a known issue or a bug. In that case, I recommend reaching out to FAZUA support directly at [email protected] for the latest help or reporting the issue so they can address it.
Meanwhile, I saw some riders discussing similar concerns on FAZUA forums and Facebook groups, so it may be worth checking if an update or workaround is posted there1.
Let me know how these steps go or if you need help navigating any of the settings on your iPhone! Are you satisfied with the solution I provided?
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Henry Adams
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Hi there! I see you're experiencing an issue where the FAZUA app does not resume recording the trip distance after you pause and then restart the ride. Let's get to the bottom of this.
First, could you tell me how exactly you are pausing the ride? Are you using a pause or stop button within the app, or does the app pause automatically when you stop riding?
In general, the FAZUA app should continue tracking distance when you pause and then restart the ride. If it's not doing that, here are some steps you can try:
1. Check for App Updates: Ensure that you have the latest version of the FAZUA app installed from the App Store. Updates often fix bugs related to tracking and recording.
2. Proper Pause/Resume Procedure: When you stop riding, use the pause function in the app (if available) rather than closing or minimizing it. When you're ready, use the resume or restart button to continue the trip.
3. Background App Refresh: Since you’re on iOS, ensure that Background App Refresh is enabled for the FAZUA app. This allows the app to continue working and tracking when it’s not in the foreground. You can check via:
- Settings > General > Background App Refresh > ensure FAZUA app is enabled.
4. Check Location Permissions: The app needs location access to track distance. Go to:
- Settings > Privacy & Security > Location Services > FAZUA app, and make sure it is set to “While Using the App” or “Always”.
5. Restart Your iPhone: Sometimes a simple restart can resolve temporary glitches.
If after these steps the app still does not continue recording distance after pause and restart, it might be a known issue or a bug. In that case, I recommend reaching out to FAZUA support directly at [email protected] for the latest help or reporting the issue so they can address it.
Meanwhile, I saw some riders discussing similar concerns on FAZUA forums and Facebook groups, so it may be worth checking if an update or workaround is posted there1.
Let me know how these steps go or if you need help navigating any of the settings on your iPhone! Are you satisfied with the solution I provided?