[MUBI] No audio for many movies

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Alberto
1 year ago In MUBI
No audio for many movies

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Emily Roberts

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1 year ago

If you're experiencing no audio for many movies on MUBI, follow these step-by-step troubleshooting suggestions to resolve the issue:

1. Check Device Audio Settings:
- Ensure that your device's volume is turned up and not muted. Sometimes settings could inadvertently lower the volume or mute it entirely.

2. Restart the App:
- Close the MUBI app completely and then relaunch it. This simple action can often resolve minor glitches that may cause audio issues.

3. Reconnect to the Internet:
- Ensure your device is connected to a stable internet connection. Poor connectivity can lead to playback issues, including missing audio.

4. Update the MUBI App:
- Go to the Google Play Store and check if there are any updates available for the MUBI app. Keeping your app updated ensures that you have the latest fixes.

5. Try a Different Movie:
- Attempt to play a different movie to determine if the audio issue is specific to certain titles. For instance, some recent films might have sound mixing issues affecting dialogue clarity, requiring subtitles for better understanding - learn more.

6. Test Your Device with Other Apps:
- Play audio from a different streaming app or media source to check if the issue is isolated to MUBI. If audio works elsewhere, the problem may be related to MUBI rather than your device.

7. Clear App Cache:
- Go to your device settings, find the MUBI app, and clear the cache. This can help eliminate any accumulated data that might be causing playback problems.

8. Reinstall the App:
- If the problem persists, uninstall the MUBI app and reinstall it. This can resolve deeper software issues that may not be fixed with a simple restart or cache clear.

9. Contact MUBI Support:
- If none of the above solutions work, reach out to MUBI's support team for assistance. They can provide guidance specific to your situation. You can find support documentation here - learn more.

10. Check for External Audio Devices:
- If you're using external speakers or headphones, ensure they are connected properly and functioning. Test them with other audio sources to rule out hardware issues.

By following these steps, you should be able to resolve the audio issues you're experiencing on MUBI. If problems continue across various devices, it might be indicative of broader issues with MUBI's audio tracks for specific movies.

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