Hi! I understand your video call on the PURE app is not working on your iPhone with iOS 18.5. Let’s get to the bottom of this.

Could you tell me a bit more? For example:
- Are you unable to start a video call, or does the call connect but video doesn't show?
- Is the issue happening with all calls or just specific contacts?
- Have you noticed any error messages?
- Have you checked if the app has permission to use your camera and microphone?

Meanwhile, here are some initial steps to troubleshoot video calls on PURE:

1. Check App Permissions:
- Open your iPhone’s Settings app.
- Scroll down and find PURE.
- Tap it and make sure Camera and Microphone are both enabled.

2. Restart the PURE app:
- Swipe up from the bottom (or double-click the home button if your model has one) to open app switcher.
- Swipe the PURE app off the screen to close it.
- Reopen it and try the video call again.

3. Ensure your iOS version is updated to 18.5. Sometimes incremental updates fix issues.

4. Check your internet connection:
- Video calls need a stable connection. Try switching between Wi-Fi and cellular data to see if that helps.

5. Restart your iPhone to clear temporary glitches.

If you’ve already tried these, please let me know, and we can dive into some advanced troubleshooting steps.

Are you okay to try these out and share what happens?