[Google Family Link] I want this app removed

L
Lousnn
4 months ago In Google Family Link
I want this app removed

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Henry Adams

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4 months ago

Hi there! I understand you want to uninstall the Google Family Link app from your device. Just to clarify, are you trying to remove the app from a child's device or a parent's device? Also, are you looking to just uninstall the app or stop supervision and unlink the accounts altogether?

Once I know this, I can guide you step-by-step. In the meantime, here’s a general approach to uninstall Family Link from an Android device (like yours running Android 10):

1. On the device where Family Link is installed, go to Settings.
2. Tap on Apps & notifications (or just Apps).
3. Scroll down and find the Family Link app (could be listed as “Family Link for Parents” or “Family Link for Children” depending on the device).
4. Tap the app, then tap Uninstall.
5. Confirm the uninstallation.

However, if the device is supervised by Family Link, uninstallation might be blocked until supervision is stopped from the parent’s device account. In that case:

- On the parent's device,
1. Open the Family Link app.
2. Select the child's account.
3. Go to Manage settings > Account info.
4. Tap Stop supervision.
5. Follow the on-screen steps.

After supervision is stopped, the app can usually be uninstalled from the child's device.

If you want, I can walk you through these steps or help with specifics based on your role (parent or child) and device. Let me know!

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L
Lousnn
4 months ago

I'm trying to remove it off my child's phone his step sister put it on his phone while he was there visiting her and because the family conflict I can't get in touch with her and I want it removed

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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4 months ago

Thanks for sharing those details. Since the Family Link app was set up on your child's phone by someone else and you don’t have access to the family manager (the supervising parent account), this makes removal trickier because Family Link is designed to prevent unauthorized changes.

Here are some important points and possible steps:

1. Normally, to remove Family Link you need supervision to be stopped from the parent account. This means the family manager signs into their Family Link app and removes supervision for the child. Without that access, the device stays supervised.

2. Changing the child's age in their Google account to 18 or older can sometimes trigger Google to remove supervision automatically the next day. However, this requires access to the child's Google account and can take about 24 hours9 10.

3. Factory reset of the child's device is another route—this wipes the phone completely. But if the device is still connected to a Google account under Family Link, after reset it may ask for the supervising parent's credentials to set it up again (this is called Factory Reset Protection).

Given your circumstance where you cannot reach the family manager, your best option would be to:
- Attempt a factory reset — be aware you might need the supervising parent’s Google credentials afterward.
- Contact Google Family Link support directly at [email protected] explaining the situation. They might assist with account recovery or removing supervision if you can provide proof of ownership.

If you want, I can walk you through the factory reset process on the child's Android 10 device or help draft an email to support.

Does that sound good? Or do you want to explore the age-change or any other route? Let me know how you'd like to proceed.

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