Hi! I understand that the route planner feature in the Stippl app on your iPhone isn’t opening. Let’s try to get that working for you.

To start, can you tell me more about what happens when you try to open the route planner? For example:
- Does the app crash, freeze, or just stay on a loading screen?
- Have you noticed if this issue started recently after an update or change?
- Are other parts of the Stippl app working fine?

Meanwhile, here are some initial steps you can take that often resolve app loading issues on iOS 18.6.2:

1. Close and Reopen the App:
- Swipe up from the bottom and hold (or double press the Home button if your iPhone has one) to bring up the app switcher.
- Find the Stippl app and swipe it up to close it completely.
- Then open Stippl again and try to open the route planner.

2. Restart Your iPhone:
- Press and hold the side button and either volume button until the slider appears.
- Slide to power off, wait 30 seconds, then turn it back on.
- Retry the route planner.

3. Check for App Updates:
- Open the App Store, tap your profile icon, and scroll to see if Stippl has an update pending. Updates often fix bugs.

4. Check Internet Connection:
- Make sure you have a stable Wi-Fi or cellular connection as Stippl relies on the internet to load routes.

5. Reinstall the App (if comfortable):
- Press and hold the Stippl app icon, tap “Remove App,” then “Delete App.”
- Reinstall it from the App Store. You’ll want to log back in but this can clear data corruption.

Let me know which of these you’ve tried and what the app’s behavior is exactly when opening the route planner. That way, I can guide you to the next steps! If needed, we can also check if there’s any known issue with the Stippl servers or recent app versions.

Are you able to try these and share what happens?

The planner of existing route not opening

Thanks for your patience! It looks like some users have experienced crashes or issues with the Stippl app’s route planner on iPhones, but recent updates have fixed several bugs to improve stability2.

Since you’re running iOS 18.6.2, here’s what I recommend to fix the route planner not opening:

1. Ensure your Stippl app is updated:
- Open the App Store, tap your profile icon, and scroll down to see if an update for Stippl is available. Bugs causing the planner to hang or crash can often be fixed in updates.

2. Clear app cache and preview data:
- Although iOS doesn’t offer a direct cache clear feature, uninstalling and reinstalling the app often clears problematic stored data that may block features like the route planner.

3. Check your internet connection:
- A spotty connection can prevent the route planner from loading routes. Try switching between Wi-Fi and cellular data to test.

4. Force close and restart the app:
- Swipe up from the bottom of the screen and hold to open the app switcher, then swipe up on Stippl to close it completely, and open it again.

5. Reinstall the app if problems persist:
- Delete the Stippl app, then download it again from the App Store. This resets any corrupted data that might block the route planner.

If none of these solve the issue, there could be a temporary server-side problem with Stippl. You can contact Stippl support directly at [email protected] for specialized help or check their website for any announcements2.

How about trying these steps starting with the app update and force close? Let me know how it goes, and I can guide you further if needed!

Are you satisfied with this solution so far?

The planner of existing route not opening