[eufy Clean (EufyHome)] Location is turned on, yet the app won't get past the "turn on Location" screen

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Dave
9 months ago In eufy Clean (EufyHome)
Location is turned on, yet the app won't get past the "turn on Location" screen

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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9 months ago

Hi! I see that your eufy Clean app is stuck on the “turn on Location” screen even though location services are already turned on. Let's work through this together and get it sorted out.

To start, may I ask a couple of quick questions to better understand your setup?
- Are you using the latest version of the eufy Clean app on your Ubuntu system?
- When you say “Location is turned on,” is it enabled system-wide on your device, and have you checked the app’s specific permissions for accessing location?
- Have you tried restarting the app or your device since this issue started?

In the meantime, here are some steps to troubleshoot this kind of problem on your setup:

1. Confirm app permissions for Location:
- On Ubuntu, ensure that the eufy Clean app has permission to access location services if it uses a system-level location service or a browser location (if it’s a web app).
- If the app runs inside an Android emulator or through some compatibility layer on Ubuntu, check permissions within that environment too.

2. Restart Bluetooth and Location Services:
Since some Eufy devices rely on Bluetooth and location services working together, try toggling Bluetooth off and on again along with location services on your system.
To restart services on Ubuntu, you could also use terminal commands like:
<br> sudo systemctl restart bluetooth.service<br> sudo systemctl restart geoclue.service<br>

3. Clear app cache or reinstall the app:
Sometimes app data can cause issues. If possible, clear the cache or storage for the eufy Clean app, or uninstall and reinstall it to ensure a clean start.

4. Check your network connection:
Ensure you have a stable internet connection, as the app might need to verify location permissions with its servers.

5. Try to log out and log back in:
If the app allows, sign out and then back in; this can sometimes refresh the app permissions and settings.

If after these steps the problem persists, there might be a compatibility or bug issue that could require updating the app or checking for firmware updates on your device.

Please let me know which steps you've tried or if you need help performing any of them, and we can proceed from there! Are you using a native Ubuntu app version or accessing eufy Clean through a browser or emulator?

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