Hi there! Thanks for reaching out about your PCH Lotto app issue. I see you're a VIP Elite Member and this is the second update in a row causing problems with the Lotto feature. I want to get this sorted out for you as smoothly as possible.

Could you tell me a bit more about what specifically isn’t working? For example, is the Lotto tab not loading at all, are you unable to enter numbers, or is something else happening? Also, have you noticed any error messages or unusual behavior since the update?

In the meantime, here are some initial steps we can try to get the PCH Lotto feature working again on your Android 10 device using the WebKit browser:

1. Clear Cache and Cookies: Sometimes a lingering cache or corrupted cookies can prevent app features from loading. Go to your browser settings → Apps → PCH Lotto (or the relevant app) → Storage → Clear Cache and Clear Data.

2. Log Out and Log Back In: Sign out of your VIP account, close the app/browser completely, then open it again and sign back in with your original credentials.

3. Check for App Updates: Verify if there is a newer version of the PCH+ app on the Google Play Store. Sometimes hotfixes for update issues get released shortly after problems appear.

4. Restart Your Device: A simple reboot can clear out system glitches and re-establish network connections.

If you’ve tried these already or they don’t help, there’s a chance your VIP Elite status needs to be refreshed in the system due to the update. In that case, reinstalling the PCH+ app and logging in with your original VIP Elite account details often restores full functionality and access to VIP features1.

Please let me know what results you get after trying these steps, and also share any additional specifics about the issue. That will help me guide you further or escalate if needed.

Are you satisfied with this starting point to resolve the PCH Lotto issue?

Yesterday and today I completed the steps outlined above and some of the issues were fixed but the individual lotto selections are not working... When you select one of the Lotto icons, nothing happens but you hear a strange robotic voice telling you what to do but the instructions are useless because the app still does not work. I had the same issues with your 2025 update. Whoever is developing this for you needs to do indepth testing b4 releasing the update to the public...

Thanks for the detailed info. It sounds like the Lotto icons responding with a robotic voice but no actual functionality is definitely not the experience you should have, especially as a VIP Elite Member. I appreciate your patience and honest feedback about the update quality.

Since you've already cleared cache, re-logged, checked updates, and restarted, and the robotic voice indicates some kind of accessibility feature or voice feedback is triggering—but the app itself isn't responding properly—it suggests the issue might be related to the app's interaction with your device's accessibility settings or a bug in the new update’s interface.

Here’s what I recommend next:

1. Check Accessibility Settings: On your Android 10 device, go to Settings → Accessibility. Look for options like TalkBack or any voice feedback features and try toggling them off temporarily to see if that restores normal interaction with the Lotto icons.

2. Force Stop and Clear App Data: Go to Settings → Apps → PCH+ → Force Stop, then Storage → Clear Data. This is a bit stronger than just clearing cache and may reset any corrupted temporary settings causing the problem.

3. Try Using PCH Lotto on Desktop or Another Browser: Since your current browsing is via WebKit on Android, using a desktop or an alternate browser like Chrome might bypass the issue temporarily until the update is fixed.

If none of these work, it looks like this is a known issue related to this recent update that the developers need to patch. I can escalate this directly with the technical team right now to ensure your VIP status and experience get prioritized in the fix.

Would you like me to escalate this for you immediately? Also, if you have screenshots or can describe exactly when the robotic voice starts, that might be helpful for the developers.

Are you satisfied with the next steps I suggested?