Hi there! I'm Charlotte Green, and I'm here to help you with the issue you're experiencing with the YEEDI app hanging up. I understand that's not an ideal situation, so let's work through this together.

To get started, could you please let me know a couple of things?
1. What specific actions were you performing in the app when it hung up?
2. Have you tried any troubleshooting steps so far? For example, have you attempted to close and reopen the app or restart your device?

This information will help me guide you towards the right solution!

robot was hung and clicked to reconnect and yes i have tried those steps

Thanks for the information! Since you've already tried restarting the app and your device, let's explore some further troubleshooting steps for the YEEDI robot that might help resolve this hanging issue.

1. Check WiFi Connection: Ensure that your robot vacuum is within a good range of your WiFi. If there's a weak signal, it could be causing the connection issue.

2. Reset the Robot: Sometimes, performing a factory reset can solve connection issues. To do this, please follow these steps:
- Locate the reset button on your YEEDI robot (it might be near the charging contacts or under a cover).
- Press and hold the reset button for about 10-15 seconds until you hear a voice prompt indicating that the device is resetting.
- Once reset, reconfigure the robot using the YEEDI app.

3. App Permissions: Ensure that the YEEDI app has all necessary permissions enabled. Go to your device settings, look for "Apps," find the YEEDI app, and check the permissions section.

4. Check for Updates: Make sure both your YEEDI app and the robot's firmware (if applicable) are updated to the latest versions available.

5. Network Check: If all else fails, check your router settings. Make sure it’s not blocking the connection. Sometimes, routers can have settings that prevent devices from connecting properly (like anti-leeching protections). You might want to power cycle your router as well by unplugging it for about 10 seconds then plugging it back in to refresh the connection.

If these steps don't resolve your issue, please let me know, and I can assist you further or guide you on how to reach out to our support team at [email protected]. Are you satisfied with the solution I provided?

How to update YEEDI robot firmware?

To update the firmware on your YEEDI robot vacuum, you typically follow these steps:

1. Ensure the Robot is Connected: Make sure your YEEDI robot is connected to your WiFi network. It needs a stable connection to receive updates.

2. Open the YEEDI App: Launch the YEEDI app on your device.

3. Go to Settings: Navigate to the settings menu within the app. This is typically found in the bottom toolbar or the profile section.

4. Check for Firmware Updates: Look for an option that mentions "Firmware Update" or similar. The app will scan for available updates.

5. Update Firmware: If an update is available, the app will guide you through downloading and installing it. Follow the on-screen instructions to complete the update process.

6. Confirmation: Once the update is installed, the app will usually confirm that your robot is now running the latest firmware.

For a visual guide, you can check out this video on how to upgrade the firmware: YEEDI vac 2 pro — Firmware upgrade1.

If you encounter any issues during this process or if the app does not prompt for an update, please let me know! Are you satisfied with the solution I provided?

Can I update YEEDI firmware via a mobile app?

Yes, you can update the firmware of your YEEDI robot vacuum via the mobile app! Once your robot is connected to a WiFi network, the app automatically detects available updates and pushes the latest firmware to your device. This feature is great because it allows you to easily access new features and improvements right from your phone.1

If you need guidance on how to do this, I can help you with the steps! Just let me know! Are you satisfied with the solution I provided?