[YEEDI] I seem to be unable to get access to my maps and to start my Yeddi, it keeps asking for my email andd

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Rick Mergenthaler
11 months ago In YEEDI
I seem to be unable to get access to my maps and to start my Yeddi, it keeps asking for my email andd

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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11 months ago

Hi! I understand you're having trouble accessing your maps and starting your Yeedi since it keeps asking for your email. Let's get this sorted out together.

Just to clarify a few things:
1. When it asks for your email, is it during app login or when you try to start a cleaning session?
2. Have you recently changed your Yeedi account password or email?
3. Are you logged into the YEEDI app on your iPhone with your correct credentials?
4. Has your internet connection been stable on the phone and the Yeedi device?

Often, the Yeedi robot requires you to be logged into your account in the YEEDI app to access saved maps and remotely control the vacuum. If it’s repeatedly asking for your email, it might indicate a login/authentication issue.

Here’s a step-by-step approach to fix this:

1. Check your internet connection on the iPhone and ensure that your Yeedi robot is connected to the same Wi-Fi network.
2. Log out and log back into the YEEDI app:
- Open the YEEDI app.
- Go to the profile or settings section.
- Log out of your account.
- Log back in using your correct email and password.
3. Verify your email credentials: If you recently changed your password or your email, make sure you are using the right current information.
4. Update the app: Go to the App Store on your iPhone and make sure your YEEDI app is updated to the latest version. App updates often include important bug fixes.
5. Restart your Yeedi robot:
- Power off your Yeedi device.
- Wait about 30 seconds and power it back on.
6. Restart the YEEDI app on your iPhone.
7. Check account verification emails: Sometimes, your account might require re-verification via email. Try checking your email inbox (and spam folder) for any messages from YEEDI asking for account confirmation.

If after these steps the problem persists, it could be related to back-end account issues or app bugs. At that point, I recommend contacting YEEDI support directly via [email protected] for assistance with your account.

Please try these and let me know how it goes! Are you able to get back into the app and access your maps after this?

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